Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $32,884.63 - $37,497.93
Benefits
Free room nights
Discounted and Friends & Family Room Rates
Medical insurance
prescription insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401K with company match
Generous Paid Time Off
Paid Family Bonding Time
Adoption assistance
Employee stock purchase plan
Discounts at various retailers including Apple, AT&T, Verizon, Headspace and more
Tuition Reimbursement Program
Discounted parking
Job Description
Hotel Kansas City sets the gold standard for grand hospitality, having opened its doors in late 2020. Located in the beautifully restored historic Kansas City Club Building, the hotel boasts an impressive blend of Victorian-inspired guest rooms with modern updates. This unique combination features preserved elements such as hand-hewn walnut accents and stunning stained glass windows, which offer a warm and inviting atmosphere for guests. Since its opening, the hotel has quickly become a local favorite and a renowned destination, earning the distinction as one of the "Best New Hotels in the World" by Travel + Leisure and securing the... Show More
Job Requirements
- High school diploma or GED equivalency required
- 6-12 months related experience and or training preferred
- hospitality or customer service experience preferred
- weekend availability required
- open availability preferred
- ability to read and understand English fluently and speak clearly
- excellent listening and comprehension skills
- excellent written and oral communication skills
- ability to effectively deal with customers complaints and concerns in a friendly and positive manner
Job Qualifications
- High school diploma or GED equivalency
- 6-12 months related experience and or training preferred
- hospitality or customer service experience preferred
- excellent listening and comprehension skills
- excellent written and oral communication skills
- ability to read and understand English fluently and speak clearly
- ability to effectively handle customer complaints and concerns in a friendly and positive manner
Job Duties
- Acknowledge and respond appropriately to guest needs and requests
- report as scheduled and comply with uniform standards and appearance
- comply with company safety and security policies, procedures, and protocols
- promote an atmosphere of goodwill and service during all guest interactions
- answer inquiries about hotel services and local area dining, shopping, and entertainment
- effectively sell hotel rooms through prescribed standards for booking reservations
- stay abreast of hotel selling strategies including marketing promotions, coupons, and discounts
- pre-assign rooms considering special requests or needs
- register guests and collect valid payment methods while maintaining accurate registration information
- prepare and explain charges at checkout and finalize guest charges
- transmit and receive messages for guests and colleagues
- keep accurate accounting of all cash, credit card, and credit transactions
- post charges to room folios such as room and tax, food, liquor, telephone, laundry, and movies
- deposit guest valuables in hotel safe or safety deposit box
- communicate any status changes to guest rooms, meeting, or banquet facilities
- assist with valet, shuttling guests, and baggage handling as needed
- perform other tasks as assigned by the Director of Rooms and Front Desk Manager
Job Location
Loading...
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Nearby Cities
Jobs By Filter