Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $16.00
Benefits
medical benefits
Dental benefits
vision benefits
Generous Paid Time Off Program
points based bonus
Daily Pay Option
Employee Referral Bonus Program
Job Description
Raines Co. is a well-established family-owned company founded in 1988, known for its long-standing commitment to excellence within the hospitality industry. Over the years, Raines Co. has grown into a fully integrated development, management, and investment company that owns and operates some of the world's leading hotel brands alongside distinctive boutique hotels. What sets Raines Co. apart is its strong family-oriented culture, which emphasizes building meaningful relationships with associates, partners, and the surrounding communities. This collaborative and supportive environment fosters a workplace where employees can thrive, grow professionally, and contribute to the company’s continued success. With a reputation for industry... Show More
Job Requirements
- High school diploma or equivalent
- Proven experience in customer-facing roles
- Strong communication skills, both written and oral
- Ability to work well under pressure
- Basic computer proficiency
- Fluency in English
- Availability to perform essential duties during shifts
- Willingness to undergo pre-employment background check
Job Qualifications
- High school diploma, GED or equivalent
- Experience in customer service, forward-facing, or other guest related positions
- Proficient in Microsoft Office or similar computer applications
- Experience in the hospitality industry as a front desk agent, hotel receptionist or other guest services preferred
- Experience with brand or property specific PMS, Quore, PBX and other hotel related systems preferred
- Must speak English fluently
- Must have excellent written and oral communication skills
- Problem solving, reasoning, and ability to multi-task and interact with people under pressure
Job Duties
- Assisting guests efficiently, courteously, and professionally at all times
- Maintain a high level of service and hospitality
- Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner
- Post guest charges, collect payments and follow all cash handling procedures
- Handle guest mail and messages with respect to privacy and professionalism
- Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
- Be a great communicator to various departments and management on guest comments and concerns
- Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
- Have full knowledge of hotel safety and emergency procedures
Job Location
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