Front Desk Agent

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $14.00 - $18.00
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Benefits

Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and development programs
flexible scheduling
performance bonuses

Job Description

The Front Desk Agent position is an integral role within the hospitality industry, typically found in hotels or resorts dedicated to delivering exceptional guest experiences. Hotels are complex establishments that operate 24/7, offering a variety of services including accommodation, food and beverage, concierge, and guest assistance. The Front Desk Agent acts as the primary point of contact for guests, ensuring smooth check-in and check-out processes, handling reservations, managing the property management system, and addressing guest inquiries and needs with professionalism and warmth. This role requires a keen attention to detail, strong communication skills, and the ability to multitask efficiently.

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Job Requirements

  • High school diploma or general education degree (GED)
  • six months to one year related experience or training
  • ability to read, analyze, and interpret procedure manuals
  • ability to present information effectively and respond to guest inquiries
  • problem-solving skills for practical situations with limited standards
  • proficiency in property management system and PBX operation
  • accountability for cash handling and daily shift bank balancing
  • excellent organizational and customer service skills
  • ability to stand and walk for extended periods
  • occasional lifting of up to 25 pounds
  • good vision including ability to adjust focus
  • comfort working in moderate noise level environment

Job Qualifications

  • High school diploma or general education degree (GED)
  • six months to one year related experience or training
  • ability to read, analyze, and interpret procedure manuals
  • ability to effectively present information and respond to guest questions
  • ability to solve practical problems and deal with a variety of concrete variables
  • ability to interpret written, oral, diagram, or schedule instructions
  • skill in operating property management system and PBX system
  • accountable for balancing daily shift bank
  • demonstrate quality service and organization

Job Duties

  • Provide high level of customer service
  • conduct pre-assignment of hotel rooms, which includes VIPs, repeat guests, all packages, and special requests
  • check in and out hotel guests in a confident, professional and friendly manner
  • answer all phone calls promptly and knowledgeably, ensuring complete and accurate information
  • complete all items on appropriate shift checklist by end of shift
  • follow established key control policy
  • ensure proper credit policies are followed and verify credit limit report

Job Location

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