Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $17.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Flexible Schedule
Professional Development
Job Description
Brew Park and Pet Retreat is a unique facility dedicated to providing a welcoming and pet-friendly environment for both dogs and their owners. As a combination of a dog park, pet retreat, and daycare, Brew Park offers a safe, fun, and comfortable space where canine companions can socialize, play, and relax under professional supervision. This establishment emphasizes high-quality customer service and effective management to ensure that every visit is enjoyable for humans and their furry friends alike. Brew Park and Pet Retreat is committed to upholding its mission, vision, and core values through excellence in operations and customer care, making... Show More
Job Requirements
- High school diploma or equivalent
- Previous customer service experience preferred
- Ability to lead and mentor team members
- Strong communication skills
- Ability to manage multiple tasks efficiently
- Basic proficiency with computer software
- Willingness to work flexible hours including weekends
- Enthusiasm for working with pets and pet owners
Job Qualifications
- High school diploma or equivalent
- Previous experience in customer service or administrative roles preferred
- Experience working in a pet care or hospitality environment is a plus
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Ability to multitask and manage time effectively
- Basic computer skills including familiarity with reservation and scheduling software
- Friendly and approachable demeanor
- Strong attention to detail
Job Duties
- Lead mentor and provide direction to a team of boarding and daycare attendants front desk staff and park rangers
- Uphold and set the example in accordance with mission vision and core values
- Oversee training and development of daycare and boarding attendants including offering regular feedback throughout the shift
- Report all employee feedback and coaching to PR Manager to be recorded in Paycor
- Cut staff as determined by business needs
- Ensure opening and closing checklists are completed before front desk and attendants clock out
- Maintain a positive and motivated attitude throughout the shift
- Regularly communicate with Manager on issues supply needs and other relevant matters
- Welcome guests and their dogs with a friendly and positive attitude and provide information about policies amenities and services offered
- Assist guests with the check-in and check-out process ensuring all necessary agreements and vaccines are entered accurately
- Collect and update information about the dogs including any special requirements or preferences for Pet Retreat
- Handle reservations manage guest information and maintain records
- Address any issues or concerns raised by guests in a professional and empathetic manner
- Aid employees and visitors as needed such as guiding them to the correct location within the premises and providing important information to enhance their visit
- Ensure the lobby and bathrooms are cleaned regularly and during down time
- Report any unusual behavior or health concerns to the appropriate supervisor
Job Location
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