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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $12.25 - $15.50
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible schedule
Training and Development
Job Description
The Front Desk Agent position is a vital role within the hospitality industry, particularly in hotel settings where first impressions deeply influence guest satisfaction and overall experience. The hiring establishment focuses on providing superior guest services in a welcoming and efficient environment. This role is commonly found within hotels or resorts that value professionalism, customer interaction, and operational excellence. Employing a Front Desk Agent signifies a commitment to high standards of service, as this individual is the face of the brand, responsible for ensuring a seamless check-in and check-out process alongside handling guest inquiries with care and accuracy.
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Job Requirements
- High school diploma or equivalent
- hospitality or customer service training preferred
- previous experience in a front desk, reception, or customer service role desirable
- strong communication, problem-solving, and interpersonal skills
- proficiency with computers and reservation/property management systems (PMS experience a plus)
- ability to remain calm and professional under pressure
- flexible schedule availability, including evenings, weekends, and holidays
- some locations may require a drivers' license and insurability to operate company vehicles
- bilingual skills are a plus
- ability to stand for extended periods (up to 8 hours)
- frequent use of hands and arms for typing, phone handling, and guest interactions
- occasionally lift or carry items up to 25 pounds (luggage or supplies)
- ability to bend, stoop, and reach as required
- clear verbal communication and professional appearance at all times
Job Qualifications
- High school diploma or equivalent
- hospitality or customer service training preferred
- previous experience in a front desk, reception, or customer service role desirable
- strong communication, problem-solving, and interpersonal skills
- proficiency with computers and reservation/property management systems (PMS experience a plus)
- ability to remain calm and professional under pressure
- flexible schedule availability, including evenings, weekends, and holidays
- some locations may require a drivers' license and insurability to operate company vehicles
- bilingual skills are a plus
Job Duties
- Greet and welcome guests upon arrival with a friendly and professional demeanor
- perform accurate check-in and check-out procedures
- answer and direct phone calls, handle guest inquiries, and provide information about hotel services, amenities, and local attractions
- secure the guest's method of payment, issue room keys, and maintain accurate records in the property management system
- resolve guest complaints promptly and effectively, escalating issues when necessary
- coordinate with housekeeping and maintenance to ensure rooms are ready and guest requests are fulfilled
- maintain lobby and front desk area cleanliness and organization
- follow security procedures, monitor guest access, and report any suspicious activity
- assist with reservations, cancellations, and modifications
- promote hotel services and amenities to enhance guest satisfaction
- some properties may require driving hotel shuttle or guest cars to support valet service
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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