
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.90 - $17.25
Work Schedule
Flexible
Benefits
Health Insurance
Sick Time
Vacation Time
Time and a half for working holidays
401K Matching
Generous Referral Program
Competitive pay and bonuses
Job Description
Sethi Management is a hospitality-focused company dedicated to fostering a supportive and kind work environment where every team member feels valued and empowered. With a strong emphasis on genuine hospitality, open communication, and personal growth, Sethi Management stands out as a leading company in the hospitality industry committed to high standards and mutual support among employees and guests alike. The company embodies a culture that promotes kindness and connection, ensuring that both staff and guests have memorable and positive experiences. At Sethi Management, employees are not just workers but vital contributors to creating welcoming spaces where everyone feels seen and supported. The company also prioritizes personal and professional development, providing opportunities for career advancement within the organization. This approach helps team members grow their skills and thrive in their roles, making Sethi Management a desirable workplace for those passionate about hospitality and customer service.
The opportunity available is for the role of Front Desk/Guest Service, a pivotal position within the hospitality team. This role is essential in delivering exceptional customer service, ensuring guests experience a warm and efficient check-in process, and maintaining the smooth operation of the front desk. The Front Desk/Guest Service team member will be responsible for managing guest interactions, ensuring safety and cleanliness standards, and maintaining accurate records related to room availability and guest accounts. This position requires someone who is detail-oriented, communicative, and adaptable to flexible shifts. The role offers a friendly and professional working environment and competitive compensation with bonuses and benefits. Candidates will be welcomed into a team that values respect, care, and growth, making this not just a job but a meaningful career path. Working at Sethi Management means aligning with a company that leads with care and offers a workplace culture where individual contributions are recognized and supported, making hospitality truly feel like home.
The opportunity available is for the role of Front Desk/Guest Service, a pivotal position within the hospitality team. This role is essential in delivering exceptional customer service, ensuring guests experience a warm and efficient check-in process, and maintaining the smooth operation of the front desk. The Front Desk/Guest Service team member will be responsible for managing guest interactions, ensuring safety and cleanliness standards, and maintaining accurate records related to room availability and guest accounts. This position requires someone who is detail-oriented, communicative, and adaptable to flexible shifts. The role offers a friendly and professional working environment and competitive compensation with bonuses and benefits. Candidates will be welcomed into a team that values respect, care, and growth, making this not just a job but a meaningful career path. Working at Sethi Management means aligning with a company that leads with care and offers a workplace culture where individual contributions are recognized and supported, making hospitality truly feel like home.
Job Requirements
- High school diploma or equivalent
- Ability to work flexible shifts including holidays
- Excellent communication skills
- Basic computer proficiency
- Ability to handle cash/billing operations
- Customer service orientation
- Knowledge of safety and emergency procedures
Job Qualifications
- High school diploma or equivalent
- Previous experience in a front desk or guest service role preferred
- Strong communication and interpersonal skills
- Ability to operate front desk and office software
- Knowledge of safety and emergency procedures
- Detail-oriented with strong organizational abilities
- Friendly and professional demeanor
Job Duties
- Provide a clean and safe environment for guests
- Check in guests in an efficient and friendly manner
- Assure that guest is assigned type of room requested and the correct rate is charged and guest issues are addressed
- Follow brand standards
- Keep records of room availability and guest accounts
- Operate front desk software
- Maintain a balanced cash/billing drawer
- Welcome guests and respond to requests in a prompt and professional manner
- Know all safety and emergency procedures
- Maintain knowledge of office software
- Exhibit excellent communication skills
- Work flexible shifts
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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