Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
flexible schedule
Job Description
KW Property Management & Consulting is a dynamic and professional property management company committed to delivering exceptional services to residents and clients across various residential and commercial properties. Known for upholding high standards and fostering a positive community environment, KW Property Management & Consulting emphasizes a strong company culture built on their GREAT values: Greeting and smiling, showing Respect with name recognition and eye contact, accepting Empowerment to exceed expectations, demonstrating Accountability with a positive attitude, and maintaining Transparency in all duties. The company prides itself on fostering a work environment where employees are encouraged and empowered to perform at their best, ensuring resident satisfaction and property excellence are consistently achieved. With a focus on organizational leadership, operational efficiency, and outstanding customer service, KW Property Management & Consulting operates with integrity and a commitment to both residents and staff alike.
The Front Desk Supervisor role at KW Property Management & Consulting is a pivotal position designed for experienced hospitality professionals who excel in leadership, organizational skills, and interpersonal communication. This full-time position serves as the primary liaison between residents, guests, and the company, acting as the professional and welcoming face of the community. The supervisor oversees all front of house operations, including the front desk, loading dock, package room, and roving safety agents. The job requires managing daily operations, ensuring safety protocols, coordinating with other business units, scheduling staff to meet property needs, managing resident relationships, and maintaining high standards of service delivery.
Beyond operational oversight, the Front Desk Supervisor plays a critical role in reinforcing the company’s GREAT values, demonstrating accountability, enthusiasm, and transparency while cultivating a customer-first culture that retains residents and supports community engagement. The position demands a mix of hands-on involvement and supervisory capabilities, including timely response to resident concerns, efficient management of schedules and work orders, and consistent assessment of safety and service quality on the property grounds. Candidates should be prepared to work within flexible hours as determined by community needs and should bring to the role a strong managerial background with experience in hospitality or property management environments. Bi-lingual skills in Spanish and English are considered a valuable asset for some location assignments. Overall, this role is an excellent opportunity for professionals passionate about community-focused property management and delivering exemplary customer service within a structured yet supportive company framework.
The Front Desk Supervisor role at KW Property Management & Consulting is a pivotal position designed for experienced hospitality professionals who excel in leadership, organizational skills, and interpersonal communication. This full-time position serves as the primary liaison between residents, guests, and the company, acting as the professional and welcoming face of the community. The supervisor oversees all front of house operations, including the front desk, loading dock, package room, and roving safety agents. The job requires managing daily operations, ensuring safety protocols, coordinating with other business units, scheduling staff to meet property needs, managing resident relationships, and maintaining high standards of service delivery.
Beyond operational oversight, the Front Desk Supervisor plays a critical role in reinforcing the company’s GREAT values, demonstrating accountability, enthusiasm, and transparency while cultivating a customer-first culture that retains residents and supports community engagement. The position demands a mix of hands-on involvement and supervisory capabilities, including timely response to resident concerns, efficient management of schedules and work orders, and consistent assessment of safety and service quality on the property grounds. Candidates should be prepared to work within flexible hours as determined by community needs and should bring to the role a strong managerial background with experience in hospitality or property management environments. Bi-lingual skills in Spanish and English are considered a valuable asset for some location assignments. Overall, this role is an excellent opportunity for professionals passionate about community-focused property management and delivering exemplary customer service within a structured yet supportive company framework.
Job Requirements
- High school diploma
- Minimum one year related front desk supervisor experience or three plus years front desk agent experience with supervisory readiness
- Strong managerial background
- Proficiency in Microsoft Office applications
- Ability to communicate effectively
- Ability to work flexible schedule
- Physical ability to stand, sit, reach, lift up to 30 pounds
- Ability to follow written and oral instructions
- Bi-lingual Spanish and English may be required
- Commitment to company values.
Job Qualifications
- High school diploma
- Preferred AA or BA degree in Hospitality, Property Management or related field
- Minimum one year of related front desk supervisor experience or three plus years as front desk agent with supervisory readiness
- Strong managerial and supervisory skills
- Proficient in Microsoft Office applications
- Bi-lingual in Spanish and English preferred
- Excellent interpersonal and communication skills
- Ability to work flexible hours based on property needs
- Knowledge of safety and life safety systems
- Experience in budgeting and staff scheduling
- Commitment to company GREAT values.
Job Duties
- Acquires and maintains current knowledge of client community documents, policies, and procedures
- Ensures life safety systems are operational and takes corrective actions as needed
- Ensures resident guest and intrusion deterrent policies are followed effectively
- Provides leadership and direction to manage relationships with building business groups
- Assists with budgeting and long-term planning
- Schedules staff to cover building needs and approves all departmental schedules
- Manages resident relationships to ensure retention and high customer service including issue resolution and inspections
- Supervises and oversees projects performed by shift supervisors
- Sets and enforces high performance standards
- Responds promptly to phone calls and correspondence
- Encourages professional behavior and compliance with safety standards
- Ensures accurate updating and uploading of documents in management support systems
- Processes violations and work orders regularly
- Conducts regular property rounds for safety and compliance checks
- Writes reports on daily activities and irregularities such as damage or unauthorized persons.
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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