Front Desk

Excel Fitness is a rapidly expanding Planet Fitness franchise group headquartered in Austin, TX, operating over 90 clubs across six states, including key markets such as Austin, Dallas, Raleigh, Tulsa, and Northwest Arkansas. From its inception in 2016 with 16 locations in Texas, Excel Fitness has seen significant growth, adding new clubs annually and creating a dynamic environment for career progression within the organization. This expansion presents abundant opportunities for employees to grow their careers from entry-level positions to senior management roles. The company culture emphasizes teamwork and excellence in customer service, with a strong focus on maintaining clean and welcoming facilities for all members.

The Front Desk Team Player role at Excel Fitness is a vital position that serves as the first point of contact for members and prospective customers. This role demands someone who is passionate about delivering an outstanding customer experience and has excellent communication and interpersonal skills. Responsibilities include greeting members, managing check-ins, guiding prospective members through tours, facilitating new membership sign-ups, addressing member inquiries and concerns, and ensuring the cleanliness and sanitation of the facility. The Front Desk position is not only crucial for day-to-day operations but also serves as a launching pad for career growth within the company, with many senior managers having started in this role.

Employees in this role are expected to uphold high standards of professionalism and courtesy, demonstrating a positive mental attitude and reliability. Given the company’s commitment to health and safety, especially amidst ongoing health concerns, team players must comply with strict cleaning protocols and safety measures, including mask-wearing and social distancing guidelines. Excel Fitness values its team players and supports them with comprehensive benefits such as financial wellness programs, free gym memberships, paid time off, parental leave, and health insurance opportunities for eligible employees.

This full-time role requires physical stamina, including standing and walking for extended periods and the occasional lifting of up to 50 pounds. The job environment involves exposure to some commercial cleaning products, necessitating careful adherence to safety standards. At Excel Fitness, employees are not just workers; they are part of a supportive community dedicated to fostering wellness and professional growth. If you are motivated, personable, and eager to join a thriving company with development opportunities, Excel Fitness offers an excellent career path starting at the front desk.