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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Paid holidays
Job Description
Our client is a well-established hotel dedicated to providing luxurious accommodations and exceptional guest experiences. Known for its commitment to service excellence, this hotel combines modern amenities with a warm, welcoming atmosphere to ensure each guest’s stay is memorable and comfortable. The establishment maintains high standards in hospitality, catering to both leisure and business travelers seeking quality service and convenience in a prime location.
We are currently seeking a highly motivated and professional Guest Service Representative to join our team. This role plays a vital part in representing the hotel’s brand by delivering outstanding customer service, handling guest registrations,... Show More
We are currently seeking a highly motivated and professional Guest Service Representative to join our team. This role plays a vital part in representing the hotel’s brand by delivering outstanding customer service, handling guest registrations,... Show More
Job Requirements
- High school diploma or equivalent
- Previous customer service or hospitality experience preferred
- Ability to communicate clearly and professionally
- Basic math skills
- Ability to operate computer equipment
- Willingness to work flexible hours
- Commitment to maintaining confidentiality
- Ability to follow company policies and safety regulations
Job Qualifications
- High school diploma or equivalent
- Previous experience in hospitality or customer service preferred
- Strong communication and interpersonal skills
- Basic math and financial transaction skills
- Ability to multitask and problem-solve effectively
- Proficiency with computer systems including Microsoft Office
- Knowledge of safety and security procedures
Job Duties
- Greet and register guests
- Provide outstanding guest service during their stay
- Handle guest complaints professionally and courteously
- Process guest transactions including payments and balancing reports
- Manage reservations, cancellations, and modifications efficiently
- Maintain key control and manage lost and found items
- Collaborate with other departments to ensure up-to-date room status and timely repairs
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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