Front Desk

Omaha, NE, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $13.75 - $17.25

Work Schedule

Rotating Shifts

Day Shifts

Benefits

Health Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and development opportunities

Job Description

The hiring establishment for this role is a reputable hotel known for its commitment to exceptional guest experiences and high-quality service standards. This hotel operates in a competitive hospitality market and excels in providing guests with comfortable accommodations, exemplary customer service, and a welcoming environment that encourages repeat visits and customer loyalty. As part of the hotel's operational team, employees are dedicated to upholding the brand's reputation through professionalism, attention to detail, and maintaining a safe and efficient environment for both guests and coworkers.

The position available is for a Guest Service Representative, a critical frontline role that serves as the first point of contact for guests upon arrival and throughout their stay. This full-time role involves several key responsibilities associated with guest registration, reservation management, hotel operator and concierge duties, and settling guest accounts at the time of departure. The role demands a strong commitment to delivering outstanding guest service, ensuring that each guest's needs are met promptly and courteously to maximize guest satisfaction. Guest Service Representatives are integral in maximizing room revenue and occupancy through effective selling techniques and up-to-date knowledge of room availability and hotel offerings.

The successful candidate will possess an upbeat and positive personality and demonstrate exceptional communication skills. The ability to multi-task in a dynamic environment while addressing guest inquiries and complaints professionally is essential. Candidates should have a strong work ethic combined with the ability to observe confidentiality and safety procedures rigorously. This role offers comprehensive training and development opportunities, including in safety, health, and security protocols, ensuring that the hotel complies with OSHA, State, and Federal guidelines. The role also involves collaboration across multiple departments, requiring teamwork and a keen understanding of the hotel's products and services beyond room accommodations, such as food and beverage and recreational offerings.

In summary, this Guest Service Representative position offers the right candidate a valuable opportunity to grow a hospitality career while contributing to a positive guest experience in a vibrant hotel setting. The role promises a rewarding work environment focused on service excellence, operational efficiency, and workforce collaboration, essential attributes to thriving in the modern hospitality industry.

Job Requirements

High school diploma or equivalent
Prior experience in guest service or hospitality preferred
Strong communication skills
Ability to handle cash and perform basic math
Proficient with computer use
Ability to multi-task
Problem-solving skills
Knowledge of safety and security procedures

Job Qualifications

High school diploma or equivalent
Prior experience in guest service or hospitality preferred
Strong communication and interpersonal skills
Ability to handle cash and perform basic math
Proficient in basic computer use including Microsoft Office suite
Knowledge of hotel policies and procedures
Ability to handle multiple tasks simultaneously
Problem-solving skills
Basic understanding of safety and security protocols

Job Duties

Greet guests and register them upon arrival
Manage reservations including making and modifying bookings
Perform hotel operator and concierge duties
Handle guest complaints professionally and courteously
Conduct front desk responsibilities such as guest transactions, balancing reports, cash control, and deposits
Utilize persuasive selling techniques to promote rooms and marketing programs
Ensure key control by issuing and receiving room and master keys