Front Desk

Grand Fitness Partners, founded in 2010, is a prominent franchisee of Planet Fitness, managing over 92 locations across various regions. Dedicated to the mission of Planet Fitness, Grand Fitness Partners is committed to enhancing people's lives by delivering a high-quality fitness experience in a welcoming and non-intimidating environment. Planet Fitness is widely recognized for its Judgement Free Zone® philosophy, which fosters a supportive and inclusive atmosphere where members of all fitness levels feel comfortable and motivated to pursue their health and wellness goals. As part of this dynamic and growing organization, the team is passionate about creating inviting spaces for fitness enthusiasts and newcomers alike, ensuring exceptional member experiences.

The Front Desk Sales Associate role at Grand Fitness Partners is a vital position within the operational team, primarily responsible for delivering superior customer service to both existing Planet Fitness members and prospective members or guests. This role is integral in upholding the company’s Judgement Free Zone® ethos, ensuring every person who walks through the door feels welcomed, supported, and valued. As the first point of contact, Front Desk Sales Associates play a pivotal role in creating positive impressions and fostering long-term member relationships. The position involves greeting members and guests, assisting with queries, resolving issues, and facilitating the sign-up process for new memberships. Additionally, associates engage with members throughout the club to provide assistance and encouragement, contributing to a positive and motivating fitness environment.

Beyond customer interaction, Front Desk Sales Associates are responsible for several operational duties that maintain the cleanliness, safety, and overall presentation of the club. This includes regularly sanitizing exercise equipment and amenities, ensuring restrooms are stocked and immaculate, and promptly addressing maintenance and facility concerns. The role also involves active participation in sales efforts, including promoting memberships, handling retail transactions, and conducting tours for prospective members to assess and meet their needs. This comprehensive role requires a combination of interpersonal skills, physical stamina, attention to detail, and a commitment to the company’s values. Full-time employees benefit from competitive perks such as medical, dental, and vision insurance, a free Black Card Membership, a 401(k) savings plan, and an employee discount program, along with on-demand pay options. This position offers a fulfilling opportunity for individuals passionate about fitness and customer service to grow within a reputable franchise known for its supportive environment and dedication to its members.