Job Overview
Compensation
Hourly
Range $15.00 - $19.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
training programs
Positive work environment
Job Description
Our establishment is a reputable hotel committed to providing exceptional guest experiences through personalized service and a welcoming atmosphere. As a key player in the hospitality industry, we strive to maintain high standards of excellence, ensuring our guests enjoy a comfortable and memorable stay. Our brand is recognized for its dedication to quality, attention to detail, and customer satisfaction, catering to both leisure and business travelers who seek a reliable and pleasant lodging choice.
The role of Guest Service Representative is essential to our hotel's operations and reputation. Reporting directly to the General Manager, the Guest Service Representative serves as the first point of contact for our guests. This position involves greeting and registering guests, managing reservations, and performing concierge and hotel operator duties with professionalism and efficiency. Our Guest Service Representatives are expected to provide courteous and attentive service to guests during their entire stay. They play a critical role in enhancing guest satisfaction by addressing needs promptly and resolving complaints with tact and understanding.
This position is pivotal in maximizing room revenue and occupancy through effective communication and sales techniques. Guest Service Representatives are trained to operate front desk systems, handle financial transactions, and maintain accurate and confidential guest records. The role demands multitasking capabilities, problem-solving skills, and the ability to work collaboratively with other departments to ensure smooth room operations and timely maintenance.
The ideal candidate will have a positive and upbeat personality, demonstrate a professional appearance, and maintain a high level of confidentiality. Candidates should be detail-oriented and able to handle multiple responsibilities efficiently, including managing safety and security protocols in compliance with OSHA and other regulatory standards. Training is provided covering security, alcohol handling, and health and safety to uphold our commitment to a safe environment for guests and staff.
Additionally, the Guest Service Representative is responsible for key control, processing lost and found items, and assisting in training new staff. Proficiency in computer equipment, including Microsoft Office, is required to manage reservations, communicate effectively via shift logbooks, and support administrative functions. This employment opportunity offers full-time positions with competitive compensation, providing a rewarding career path within our hospitality team.
By joining our team, you will become part of an engaging and positive workplace culture that values teamwork, professional growth, and guest satisfaction. Our hotel believes in recognizing and rewarding the contributions of our employees, providing a platform for personal and professional development. The Guest Service Representative position is an excellent opportunity for individuals passionate about hospitality and delivering exceptional service to advance their careers in this vibrant industry.
The role of Guest Service Representative is essential to our hotel's operations and reputation. Reporting directly to the General Manager, the Guest Service Representative serves as the first point of contact for our guests. This position involves greeting and registering guests, managing reservations, and performing concierge and hotel operator duties with professionalism and efficiency. Our Guest Service Representatives are expected to provide courteous and attentive service to guests during their entire stay. They play a critical role in enhancing guest satisfaction by addressing needs promptly and resolving complaints with tact and understanding.
This position is pivotal in maximizing room revenue and occupancy through effective communication and sales techniques. Guest Service Representatives are trained to operate front desk systems, handle financial transactions, and maintain accurate and confidential guest records. The role demands multitasking capabilities, problem-solving skills, and the ability to work collaboratively with other departments to ensure smooth room operations and timely maintenance.
The ideal candidate will have a positive and upbeat personality, demonstrate a professional appearance, and maintain a high level of confidentiality. Candidates should be detail-oriented and able to handle multiple responsibilities efficiently, including managing safety and security protocols in compliance with OSHA and other regulatory standards. Training is provided covering security, alcohol handling, and health and safety to uphold our commitment to a safe environment for guests and staff.
Additionally, the Guest Service Representative is responsible for key control, processing lost and found items, and assisting in training new staff. Proficiency in computer equipment, including Microsoft Office, is required to manage reservations, communicate effectively via shift logbooks, and support administrative functions. This employment opportunity offers full-time positions with competitive compensation, providing a rewarding career path within our hospitality team.
By joining our team, you will become part of an engaging and positive workplace culture that values teamwork, professional growth, and guest satisfaction. Our hotel believes in recognizing and rewarding the contributions of our employees, providing a platform for personal and professional development. The Guest Service Representative position is an excellent opportunity for individuals passionate about hospitality and delivering exceptional service to advance their careers in this vibrant industry.
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or hospitality
- Positive and upbeat personality
- Professional appearance and demeanor
- Ability to multitask and problem-solve effectively
- Basic math skills and financial understanding
- Ability to maintain confidentiality
- Completion of training in security, alcohol, and health and safety
- Knowledge of hotel policies and computer proficiency
Job Qualifications
- High school diploma or equivalent
- Previous experience in a customer service or hospitality role preferred
- Strong communication and interpersonal skills
- Ability to perform basic math and understand financial transactions
- Proficiency with computer equipment including Microsoft Office
- Knowledge of hotel policies and procedures
- Ability to work effectively in a team environment
Job Duties
- Greet guests and register them efficiently
- Provide outstanding customer service throughout the guest stay
- Manage reservations and modify bookings as required
- Perform hotel operator and concierge duties
- Handle guest complaints professionally and courteously
- Sell rooms and promote marketing programs using persuasive techniques
- Maintain key control and process lost and found items
- Assist in training new staff and participate in maintaining a positive work environment
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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