Job Overview
Compensation
Hourly
Range $13.00 - $16.50
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
Positive work environment
Job Description
This job opportunity is with a reputable hotel committed to providing exceptional hospitality and guest services. As a full-service establishment, the hotel caters to a diverse range of guests, including business travelers, tourists, and event attendees, striving to deliver a welcoming and comfortable stay for all. Recognized for its commitment to quality and guest satisfaction, the hotel maintains high standards in all operational areas such as front desk services, concierge support, and overall guest relations. The organization fosters a positive workplace culture emphasizing teamwork, professionalism, and continuous improvement, ensuring employees have opportunities for growth and development.
The role of Guest Service Representative is pivotal in shaping the guest experience from the moment of arrival to departure. Reporting to the General Manager, this position is designed for individuals with a passion for hospitality and a strong commitment to outstanding customer service. Guest Service Representatives are responsible for welcoming guests, registering arrivals, managing reservations, and providing information about the hotel’s services and local attractions. The role also includes handling guest inquiries, resolving complaints tactfully and efficiently, and ensuring that all guest needs are addressed promptly. Additionally, representatives manage the financial aspects of guest accounts, including billing and payments, while maintaining accuracy and confidentiality. This position requires proficiency in front desk operations such as operating phone systems, managing key control, and using computer software, including Microsoft Office. It is essential for the candidate to have good communication and multitasking skills, an upbeat personality, and a professional demeanor at all times.
Further responsibilities include collaborating with other departments to maintain room status and facilitate maintenance tasks, employing persuasive selling techniques to maximize room occupancy and revenue, and adhering strictly to health, safety, and security protocols consistent with OSHA, state, and federal guidelines. Training in areas such as security and health safety is an integral part of this role to ensure compliance and guest safety. The ideal candidate will be proactive, detail-oriented, and eager to contribute to a positive work environment that benefits both guests and staff. This position offers an engaging work environment where customer interaction is key and career advancement opportunities are available within the hospitality industry.
The role of Guest Service Representative is pivotal in shaping the guest experience from the moment of arrival to departure. Reporting to the General Manager, this position is designed for individuals with a passion for hospitality and a strong commitment to outstanding customer service. Guest Service Representatives are responsible for welcoming guests, registering arrivals, managing reservations, and providing information about the hotel’s services and local attractions. The role also includes handling guest inquiries, resolving complaints tactfully and efficiently, and ensuring that all guest needs are addressed promptly. Additionally, representatives manage the financial aspects of guest accounts, including billing and payments, while maintaining accuracy and confidentiality. This position requires proficiency in front desk operations such as operating phone systems, managing key control, and using computer software, including Microsoft Office. It is essential for the candidate to have good communication and multitasking skills, an upbeat personality, and a professional demeanor at all times.
Further responsibilities include collaborating with other departments to maintain room status and facilitate maintenance tasks, employing persuasive selling techniques to maximize room occupancy and revenue, and adhering strictly to health, safety, and security protocols consistent with OSHA, state, and federal guidelines. Training in areas such as security and health safety is an integral part of this role to ensure compliance and guest safety. The ideal candidate will be proactive, detail-oriented, and eager to contribute to a positive work environment that benefits both guests and staff. This position offers an engaging work environment where customer interaction is key and career advancement opportunities are available within the hospitality industry.
Job Requirements
- High school diploma or equivalent
- prior guest service or front desk experience preferred
- ability to multitask and problem-solve
- excellent communication skills
- basic math proficiency
- computer literacy including Microsoft Office
- professional appearance and demeanor
- ability to maintain confidentiality
- availability to work flexible hours including weekends and holidays
Job Qualifications
- High school diploma or equivalent
- prior experience in guest service or front desk operations preferred
- excellent communication and interpersonal skills
- proficiency with computer systems including Microsoft Office
- strong organizational and multitasking abilities
- basic math skills and financial transaction knowledge
- ability to handle confidential information
- problem-solving skills
- knowledge of hospitality and customer service principles
Job Duties
- Greet and register guests
- make and modify reservations
- perform hotel operator and concierge duties
- provide attentive, courteous, and efficient service throughout guest stay
- settle guest accounts accurately
- handle and resolve guest complaints professionally
- maintain confidentiality and uphold professional appearance
- manage key control and lost and found items
- perform front desk transactions including cash handling and balancing reports
- operate phone systems and basic office equipment
- communicate effectively through shift logbooks and reports
- collaborate with other departments on room status and maintenance
- implement safety and security policies
- use persuasive selling techniques to maximize room revenue
- assist in training new staff
- understand hotel policies and services
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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