FRONT DESK

Boston, MA, USA|

Job Overview

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Professional development opportunities

team events

Fitness membership

Job Description

EBF (Extreme Boxing Fitness) is a dynamic and community-focused fitness center that is committed to delivering an exceptional customer experience through its core values and passionate team. Known for its fight-inspired ethos, EBF embraces a team culture that is built upon trust, positivity, and continual growth. As a company, EBF encourages every team member to 'trust the process and your team,' emphasizing the importance of working collaboratively toward shared goals. It believes deeply in acting with excellence, leading with positivity and gratitude, and fighting forward to make positive impacts both within the team and the surrounding community. These principles create... Show More

Job Requirements

High school diploma or equivalent
Experience in customer service or related field
Excellent communication skills
Ability to resolve conflicts effectively
Basic computer proficiency
Reliable and punctual
Ability to maintain facility cleanliness
Ability to stand for extended periods
Friendly and engaging demeanor

Job Qualifications

High school diploma or equivalent
Prior experience in customer service or front desk roles preferred
Strong interpersonal and communication skills
Ability to multitask and manage time effectively
Proficient in handling phone systems and point-of-sale technology
Team-oriented mindset
Positive attitude and energy
Ability to follow procedures and report accurately
Passion for fitness or wellness industry is a plus

Job Duties

Resolve all customer service related issues
Serve as compassion police for the facility
Ensure no customer leaves unhappy by upholding the Never Leave Unhappy law
Champion facility cleanliness
Manage Pro-Shop ordering, restocking, and cleanliness
Greet and check in all members and guests
Sell products and services including tours and Pro-Shop items
Field phone calls, complaints, concerns, and questions and route them appropriately
Support training-related activities under Head Trainer
Assist with operations-related tasks alongside Facility Director Manager
Complete end of shift report
Conduct facility walkthrough reports
Perform opening and closing checklists and walkthroughs
Follow opening and closing procedures

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

You may be also interested in: