Job Overview
Employment Type
Temporary
Part-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
flexible scheduling
Professional Development
Job Description
TOPS Surgical Specialty Hospital is a premier surgical facility widely recognized for delivering exceptional care in a welcoming, patient-focused environment. The hospital prides itself on providing a wide range of surgical services supported by a dedicated team of healthcare professionals who prioritize patient safety, compassion, and operational efficiency. This commitment to excellence ensures that every patient receives comprehensive, high-quality surgical care tailored to their individual needs. As a part of the United Surgical Partners International (USPI) network, TOPS Surgical Specialty Hospital benefits from the support of a leading provider of ambulatory surgical services across the United States. USPI partners with... Show More
Job Requirements
- High school diploma or equivalent
- previous experience in a front desk, receptionist, or customer service role required
- ability to multitask and remain calm under pressure
- proficiency in Microsoft Office Suite and electronic medical records systems
- strong organizational skills
- excellent verbal and written communication skills
- professional appearance and demeanor
- knowledge of medical terminology and patient registration processes preferred
- experience in handling patient insurance, billing inquiries, or payment collections preferred
- bilingual skills (English/Spanish) preferred
Job Qualifications
- Excellent verbal and written communication skills with a strong customer service orientation
- ability to multitask and remain calm under pressure in a busy environment
- proficiency in Microsoft Office Suite and electronic medical records (EMR) systems
- strong organizational skills with attention to detail and accuracy
- professional appearance and demeanor with the ability to create a positive first impression
- bilingual skills (English/Spanish) preferred but not required
- previous experience in a front desk, receptionist, or customer service role
- knowledge of medical terminology and patient registration processes a plus
- experience handling patient insurance, billing inquiries, or payment collections preferred
- high school diploma or equivalent
- some college or medical office training preferred
Job Duties
- Greet and check in patients and visitors with a warm and professional demeanor
- verify patient demographics, insurance information, and necessary documentation during the registration process
- schedule, confirm, and update patient appointments while coordinating with clinical and business office teams
- answer incoming calls, direct inquiries, and provide accurate information regarding hospital services
- collect co-pays and patient balances at the time of service, following financial policies and procedures
- maintain confidentiality of all patient information in compliance with HIPAA and hospital standards
- ensure the front desk and waiting area remain clean, organized, and welcoming for patients and visitors
- support the business office team with administrative tasks as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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