Front Desk

Jacksonville, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $13.00 - $17.00

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

short term disability

long term disability

Life insurance

401(k)

Paid holidays

Paid Time Off

Job Description

North Florida Surgeons - Baptist South Division is a dedicated surgical practice located within the office side of Baptist South Hospital in Jacksonville, Florida. This division is part of a growing team of five surgeons specializing in general surgery. The practice is committed to providing exceptional surgical care and patient services in a supportive and professional environment. Known for its patient-centered approach, North Florida Surgeons combines advanced surgical techniques with personalized patient attention, aiming to achieve the best possible outcomes for their diverse patient population. The Baptist South Division fosters a collaborative atmosphere where every team member plays a crucial... Show More

Job Requirements

Must be dynamic, energetic, and detail oriented
Self-starter with strong interpersonal and organizational skills
Excellent verbal and written communication skills
Ability to multi-task effectively
Compliance with all Federal, State, HIPAA, and OSHA guidelines and organizational policies
Proficiency in Microsoft Office software
Familiarity with major EMR/EHR systems, Availity, and insurance authorization methods preferred
Superior customer service skills with courteous, professional, and respectful patient communication
Provide two professional references including preferred mode of contact
Minimum one year customer service experience preferred
Minimum one year medical terminology experience preferred
Minimum one year computer skills experience preferred

Job Qualifications

High school diploma or equivalent
Prior experience in medical or healthcare front desk roles preferred
Knowledge of medical terminology preferred
Proficient in Microsoft Office including Excel, Outlook, and Word
Experience with at least one major EMR/EHR system preferred
Effective verbal and written communication skills
Strong interpersonal and organizational skills
Ability to multi-task efficiently
Understanding of insurance verification, prior authorizations, and patient billing
Demonstrated superior customer service skills
Ability to comply with federal, state, HIPAA, and OSHA guidelines

Job Duties

Welcome and introduce patients to the practice by in-person visits, telephones, referrals, and electronic communications
Schedule appointments following established office protocols
Verify patient insurance benefits and eligibility with clear understanding of co-payments, co-insurance, and deductibles
Communicate benefits accurately to patients
Obtain and ensure appropriate referrals are received before patient visits, including consultations
Collect and post patient co-payments, co-insurance, deductibles, and outstanding balances at time of service
Maintain an orderly and efficient office routine by prioritizing work activities and evaluating effectiveness
Answer patient calls, letters, and other correspondence in a timely manner

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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