Frisco 02 (FM 423 / Hwy 380) True TX BBQ - Order Taker/Runner - Part time

H-E-B is a renowned supermarket chain known for its commitment to quality, excellent customer service, and community engagement. As one of the major grocery retailers in the United States, H-E-B has established itself as a leader in the food and beverage industry, offering customers a wide range of products including fresh produce, bakery goods, and restaurant services within their stores. The company prides itself on creating a positive shopping and dining experience that emphasizes customer satisfaction and value. At H-E-B, employees are valued as partners who play a critical role in delivering a superior guest experience and contributing to the company’s overall success. The company culture promotes teamwork, integrity, and continuous improvement, making it a preferred employer in the retail sector.

The role of an Order Taker/Runner at H-E-B Restaurants is an essential position that directly influences the guest experience by providing fast, friendly, and accurate service. This is a dynamic position designed for individuals passionate about customer service and eager to contribute to a lively restaurant environment within the grocery store setting. The Order Taker/Runner is responsible for taking guest orders, preparing beverages, delivering food, and maintaining the cleanliness of the dining and patio areas. This role requires excellent communication skills, the ability to multitask effectively, and a strong commitment to food safety and sanitation standards.

Working as an Order Taker/Runner at H-E-B means engaging with customers face-to-face, providing detailed information about menu items and specials, and ensuring that every guest leaves satisfied. Candidates will handle payment transactions using various methods, employ suggestive selling techniques to enhance sales, and demonstrate an attentive and courteous approach to complaint resolution. Compliance with TABC regulations and store operating procedures is critical to maintaining high standards of service and safety. Additionally, this position may include assisting with catering orders and supporting other technical areas as needed.

This is typically a fast-paced, retail-environment position offering valuable experience in food service and customer interaction. Employees must be capable of handling physical demands such as standing, walking, lifting, and working extended or rotating schedules. H-E-B provides thorough training on alcohol seller and cash handling procedures to ensure partners have the skills needed to excel in their roles. The position is ideal for individuals looking to grow within a respected company that supports career development and fosters a team-oriented workplace environment. Overall, being an Order Taker/Runner at H-E-B represents a rewarding opportunity to engage with customers daily while contributing to the trusted service reputation for which H-E-B is known.