Frisco 02 (FM 423 / Hwy 380) True TX BBQ - Front of House Lead - Full time

H-E-B is a renowned and respected grocery store chain known not only for its wide selection of quality products but also for offering a variety of restaurants within its stores. The company takes pride in creating excellent customer experiences and delivering memorable service through its dedicated team members known as Partners. At H-E-B, the front of house (FOH) team plays a crucial role in maintaining a vibrant and friendly atmosphere while ensuring guests receive the best service possible. The FOH Lead position is a pivotal leadership role within the restaurant division of H-E-B, designed to oversee the smooth operation of front-of-house activities and contribute to the overall success of the customer service experience.

As an FOH Lead, you will be the frontline supervisor responsible for guiding and supporting front of house Partners to deliver outstanding service by taking guest orders accurately, preparing beverages, delivering delicious food, and maintaining a clean and welcoming environment. This role requires strong leadership skills as you will assume supervisory duties in the absence of the Manager, directing team members during your shift, and playing an essential role in the training and development of Partners to ensure they meet the highest standards of service and compliance.

The responsibilities of the FOH Lead extend beyond basic service duties; you will assist store management in areas such as inventory control and purchasing, ensuring the operational side of the restaurant runs efficiently. You will also ensure that all activities comply with safety and sanitation regulations, including adherence to TABC guidelines, which regulate the sale and service of alcoholic beverages. This role demands excellent interpersonal and communication skills for effectively addressing guest concerns, resolving problems tactfully, and fostering strong relationships across the team and with customers.

Working at H-E-B as an FOH Lead provides opportunities to grow professionally within a supportive environment focused on teamwork and mutual respect. You will contribute to elevating the overall guest experience by using suggestive selling techniques and product merchandising to increase sales and improve customer satisfaction. The job involves working in a fast-paced, dynamic retail restaurant environment that requires multitasking, organization, and the ability to stay positive and approachable even under pressure. Physical demands include standing and walking for extended periods, lifting moderately heavy objects, and performing a variety of movements necessary for efficient service and cleanliness standards.

This position is suitable for individuals who are passionate about hospitality and leadership and who wish to contribute to the success of one of the leading store restaurants in the retail sector. It is ideal for candidates with restaurant leadership experience and knowledge of food safety, customer service excellence, and restaurant operations. H-E-B values dedication, professionalism, and a collaborative spirit among its Partners, and the FOH Lead plays an instrumental role in ensuring these values are reflected in every customer interaction and operational task.