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Freight Forwarding Operations and Customer Service Agent

Job Overview

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Compensation

Type:
Hourly
Rate:
Range $14.00 - $19.00
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities

Job Description

DP World is the world's leading provider of smart end-to-end supply chain and logistics solutions, enabling seamless trade flow across the globe. The company offers a comprehensive range of products and services that cover every link of the integrated supply chain, including maritime and inland terminals, marine services, industrial parks, and innovative technology-driven customer solutions. DP World operates with a global presence spanning 78 countries across six continents, backed by a diverse, professional team of over 115,000 employees from 160 nationalities. This extensive network and commitment to cutting-edge innovation enable DP World to deliver efficient, reliable, and transformative supply chain... Show More

Job Requirements

  • At least 3 years of relevant and recent experience in freight forwarding operations and customer service
  • graduate in any field
  • proven freight forwarding experience
  • legally authorized to work in the United States without sponsorship

Job Qualifications

  • At least 3 years of relevant and recent experience in freight forwarding operations and customer service
  • graduate in any field
  • freight forwarding experience is mandatory

Job Duties

  • Manage file creation and all services associated with freight forwarding and logistics
  • assist with account start-up and liaise with sales to ensure required documentation and information for the SOP are provided
  • monitor and audit files weekly for compliance of estimate input, profit margin setting and timely invoicing
  • assist clients with day-by-day requests related to export and import documentation to ensure proper execution of transportation files
  • provide clients with complete flight and sailing details to ensure proper flow of information
  • liaise with airlines and ocean lines to procure the best possible solutions regarding capacity and cost
  • collaborate with DP World internal network and external partner agents to guarantee the best possible service assistance
  • act quickly upon possible emergency situations during the lifecycle of air and ocean files
  • network with fellow operations colleagues to ensure proper support is given during workflow overload

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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