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Freight Forwarding Operations and Customer Service Agent

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Salary
Rate:
Range $54,000.00 - $60,000.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Life insurance
voluntary lifestyle benefits
Short-Term Incentives
Sales compensation
Paid Time Off
Retirement benefits

Job Description

DP World is a leading global provider of smart, end-to-end supply chain and logistics solutions that enable the seamless flow of trade across the world. The company operates an extensive network covering every link in the integrated supply chain including maritime and inland terminals, marine services, industrial parks, and technology-driven customer solutions. DP World is known for combining global infrastructure with local expertise across 78 countries and six continents, making it a powerful force in global trade and logistics. With a diverse workforce of over 115,000 employees from 160 nationalities, the company fosters an inclusive culture that values respect, support,... Show More

Job Requirements

  • At least 3 years of relevant and recent experience in freight forwarding operations and customer service
  • graduate in any field
  • freight forwarding experience is mandatory
  • legally authorized to work in the United States without sponsorship now or in the future

Job Qualifications

  • At least 3 years of relevant and recent experience in freight forwarding operations and customer service
  • graduate in any field
  • mandatory freight forwarding experience

Job Duties

  • Manage file creation and all services associated with freight forwarding and logistics
  • assist with account start-up and liaison with sales to ensure required documentation and information for SOP are provided
  • monitor and audit files weekly for compliance of estimate input, profit margin setting and timely invoicing
  • assist clients in their day-by-day requests related to export/import documentation to ensure proper execution of transportation files
  • provide clients with complete flight/sailing details to ensure proper flow of information
  • liaise with airlines/ocean lines to procure the best possible solutions for capacity and cost
  • liaise with DP World internal network and external partner agents to guarantee the best possible service assistance
  • act quickly upon possible emergency situations within the life of an air/ocean file
  • network with fellow operations colleagues to ensure proper support during workflow overload

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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