Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $19.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Performance bonus
Professional Development
Flexible work hours
Job Description
We are a leading global provider specializing in smart end-to-end supply chain and logistics solutions. Our operations facilitate the seamless flow of trade across international borders, encompassing a comprehensive array of products and services that span every segment of the integrated supply chain. From maritime and inland terminals to marine services and industrial parks, we leverage cutting-edge, technology-driven customer solutions to provide unmatched logistical support to businesses worldwide. Our mission is to empower global trade through innovative, efficient, and reliable supply chain services that meet the dynamic needs of today’s market. Our diverse clientele benefits from our global network, experienced... Show More
Job Requirements
- Graduate in any field
- At least 3 years of relevant and recent experience in freight forwarding operations and customer service
- Fluency in oral and written English
- Minimum 2 years experience in a high-tech customer service and logistics environment
- Excellent knowledge of Microsoft Office suite
- Strong responsiveness in dealing with customer requests
- Attention to detail for billing, process analysis, customer complaint investigations, and reporting activities
- Excellent interpersonal skills
- Ability to work as part of a team and assist other team members during peak volume periods
- Experience in carrier network management.
Job Qualifications
- Graduate in any field
- At least 3 years of relevant and recent experience in freight forwarding operations and customer service
- Fluency in oral and written English
- Minimum 2 years experience in a high-tech customer service and logistics environment
- Excellent knowledge of Microsoft Office suite with proven reporting and presentation skills
- Strong responsiveness in handling customer requests
- High attention to detail for billing, process analysis, and complaint investigations
- Excellent interpersonal and communication skills
- Ability to collaborate as part of a team and support members during peak periods
- Experience in carrier network management.
Job Duties
- Manage file creation and all services associated with freight forwarding and logistics
- Assist with account start-up and liaise with sales to ensure required documentation and information needed for the SOP are provided
- Monitor and audit files weekly for compliance of estimate input, profit margin setting, and timely invoicing
- Assist clients in their day-to-day requests related to export/import documentation to ensure proper execution of transportation files
- Provide clients with complete flight and sailing details to guarantee a proper flow of information
- Liaise with Airlines and Ocean lines to procure the best possible solutions (capacity and cost) for transportation files execution
- Liaise with internal network and external partner agents to guarantee the best possible service assistance
- Act quickly upon emergency situations within the life of Air/Ocean files
- Network with operations colleagues to ensure support during workflow overload
- Own, log, and resolve all daily customer service contacts and queries received via telephone and email per strict SLA
- Report and track any systems or operational issues impacting customer shipments
- Compile, review, and action reporting suites for key accounts and business KPIs
- Action customer complaints by implementing and documenting root cause and corrective actions
- Manage carrier network including tracking orders through delivery, return, claim, and exceptions
- Report carrier performance and address trends with corrective actions
- Participate in weekly carrier and customer task meetings, monthly reviews, and quarterly business reviews
- Compile and manage self-billing activities for all carrier and customer transactions
- Provide customized reporting from TMS system as required
- Participate in control tower and customer projects
- Serve as the voice of the customer.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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