Company Logo or Photo

Freight Forwarding Operations & Customer Service Agent

Job Overview

briefcase

Employment Type

Full-time
clock

Compensation

Type:
Hourly
Rate:
Range $15.00 - $20.00
clock

Work Schedule

Standard Hours
diamond

Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Life insurance

Job Description

DP World is a global leader in smart end-to-end supply chain and logistics solutions, operating across 60 countries on six continents. With a massive network of 128 interconnected business units, DP World is renowned for enabling the smooth flow of trade worldwide. Their services span every aspect of the integrated supply chain, including maritime and inland terminals, marine services, industrial parks, and technology-driven customer solutions. This robust infrastructure supports a diverse range of sectors and clients, ensuring that DP World remains at the forefront of the logistics and freight forwarding industry.\n\nThe company’s commitment to sustainability and responsible corporate citizenship guides... Show More

Job Requirements

  • graduate in any field
  • at least 3 years of relevant and recent experience in freight forwarding operations and customer service
  • freight forwarding experience is mandatory
  • strong communication skills
  • ability to multitask and prioritize
  • proficiency in logistics software
  • problem-solving skills

Job Qualifications

  • graduate in any field
  • at least 3 years of relevant and recent experience in freight forwarding operations and customer service
  • strong understanding of freight forwarding processes and documentation
  • excellent communication and interpersonal skills
  • ability to work in a fast-paced, dynamic environment
  • proficiency with logistics software and tools

Job Duties

  • manage file creation and all services associated with freight forwarding and logistics
  • assist with account start-up by liaising with sales to ensure required documentation and information needed for standard operating procedures are provided
  • monitor and audit files weekly for compliance with estimate input, profit margin setting, and timely invoicing
  • assist clients with day-to-day requests related to export and import documentation to ensure proper execution of transportation files
  • provide clients with complete flight and sailing details to ensure proper flow of information
  • liaise with airlines and ocean lines to procure the best possible solutions regarding capacity and cost
  • liaise with DP World internal network and external partner agents to guarantee the best possible service assistance
  • act quickly upon possible emergency situations arising within air or ocean files
  • network with fellow operations colleagues to ensure proper support during workflow overload

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

Loading...
We didn't receive the exact location for this job posting,
please contact the employer.

You may be also interested in: