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Freight Forwarding Operations & Customer Service Agent

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $15.00 - $20.00
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
retirement savings plan
Professional development opportunities
Flexible work arrangements
Employee wellness programs

Job Description

DP World is a leading global provider of smart, end-to-end supply chain and logistics solutions that enable the seamless flow of trade across the world. The company offers a comprehensive suite of products and services that cover every aspect of the integrated supply chain, including maritime and inland terminals, marine services, industrial parks, and technology-driven customer solutions. With its presence spanning 78 countries across six continents and a diverse workforce of more than 115,000 employees representing 160 nationalities, DP World is committed to innovating and transforming global trade to be faster, more efficient, and more reliable. The firm maintains a... Show More

Job Requirements

  • Graduate in any field
  • At least 3 years of relevant and recent experience in freight forwarding operations and customer service
  • Freight forwarding experience is mandatory

Job Qualifications

  • Graduate in any field
  • At least 3 years of relevant and recent experience in freight forwarding operations and customer service
  • Freight forwarding experience is mandatory

Job Duties

  • Manage file creation and all services associated with freight forwarding and logistics
  • Assist with account start-up and liaison with sales to ensure required documentation and information needed for the SOP are provided
  • Monitor and audit files weekly for compliance of estimate input, profit margin setting and timely invoicing
  • Assist clients in their day-by-day requests related to export/import documentation in order to ensure proper execution to the transportation files
  • Provide clients with complete Flight/Sailing details to ensure proper flow of information
  • Liaise with Airlines/Ocean lines to procure the best possible solutions in terms of capacity and cost for transportation files
  • Liaise with internal network and external partner agents to guarantee the best possible service assistance
  • Act quickly upon possible emergency situations within the lifecycle of Air/Ocean files
  • Network with fellow Operations colleagues to ensure proper support during workflow overload

Job Location

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