Job Overview
Compensation
Type:
Hourly
Rate:
Range $21.00 - $28.25
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
Employee assistance program
Career development opportunities
Diversity and inclusion initiatives
Job Description
DSV is a renowned global transport and logistics company that was established in 1976 when ten independent hauliers in Denmark united to form a cohesive and innovative enterprise. Since its inception, DSV has grown to become the third-largest supplier of global transport and logistics solutions worldwide. The company offers comprehensive services that include the transportation, storage, packaging, re-packaging, processing, and clearance of all types of goods across various industries. Operating from more than 80 countries with a robust network of offices, DSV ensures a seamless supply chain by maintaining close and localized relationships with its customers while leveraging its global... Show More
Job Requirements
- Three years of experience in a role involving extensive client contact required
- Familiarity with domestic and international geography including countries and major cities
- Extreme attention to detail, including the ability to predict and circumvent issues before they occur and take the proper corrective action
- Ability to be highly productive while keeping cool under pressure
- Excellent communication skills, both written and verbal
Job Qualifications
- Freight forwarding experience preferred
- Prior use of CargoWise One is a definite plus
- English (reading, writing, and verbal)
- Computer skills, including frequent prior use of MS Outlook, Excel, and Word
- Excellent communication skills, both written and verbal
- Familiarity with domestic and international geography including countries and major cities
- Extreme attention to detail, including the ability to predict and circumvent issues before they occur and taking the proper corrective action
- Ability to be highly productive while keeping cool under pressure
- Excellent math skills, along with the ability to calculate freight measurements, weight and convert them to international units
Job Duties
- Promote positive relationships by ensuring excellent, timely, and proactive customer service at all times and in conjunction with other departments and third parties while monitoring the quality of service produced by the team
- Establish detailed profiles and procedures that properly represent import and export processes
- Receive, review, and process high-volume and/or complex import and export transactions for clients, including booking, billing, classifications, processing data through the company's system, and obtaining consular releases as well as other government agency releases as appropriate
- Check shipments in the warehouse as needed to ensure that the shipping documents correspond to the actual shipments
- Process bills of lading and provide clear instructions to the team for handling each shipment
- Ensure shipments of hazardous materials are checked and processed in accordance with all applicable regulations under the applicable government agencies, Code of Federal Regulations
- Create quotations for individual shipments, including estimating prices for the shipper, selecting transportation companies to use, and setting profit margins for individual shipments
- Review and monitor all Shipper Export Declaration rejections, requests for information from clients and any government agency as well as other correspondence
- Adhere to all domestic and international shipping regulations, communicating changes in domestic and foreign regulation procedures to clients, co-workers, and third parties in a clear, concise, and timely manner
- Identify transactions and tasks that require special handling, recommend improved processes to management, and implement resolutions within the assigned scope of responsibility
- Identify, investigate, and resolve all areas of client concern in a timely and proactive manner by monitoring team performance against company and client standards
- Alert clients to special areas of concern or potential problems in the shipping process
Job Location
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