Freelance Event Guest Communications Manager (U.S. Based) - Washington D.C. Project

TAIT is a globally recognized event production and technology company with more than 45 years of innovation and excellence in creating culture-defining live experiences. From its pioneering roots in rock 'n' roll concert staging, TAIT has evolved into a trailblazer setting the global standard for extraordinary live events through cutting-edge technology, precision engineering, and creative design. With a footprint spanning 20 global offices and projects in over 30 countries across all seven continents and even outer space, TAIT's legacy is distinguished by iconic productions and collaborations with world-renowned performers and organizations such as Taylor Swift, Cirque Du Soleil, Royal Opera House, Nike, NASA, Bloomberg, Google, Beyoncé, and The Olympics.

TAIT is currently seeking experienced Freelance Event Guest Communications Managers based in the United States to join a major project happening on-site in Washington, DC from mid August to late October 2026, with remote work beginning in June 2026. This temporary contract role offers the unique opportunity to participate in a high-profile event managed by a leader in live entertainment technology and experience design. Travel and accommodations will be provided during the on-site period.

The role of Freelance Guest Communications Manager is crucial to the successful delivery of guest experiences. This position focuses on managing all guest-facing communications, ensuring that messaging is clear, consistent, and delivered timely across the entire visitor journey—from pre-arrival through post-visit follow-up. Reporting directly to the Guest Services Producer, the Communications Manager will work closely with multiple operational teams to align communication strategies with broader event plans while providing real-time updates throughout live event days.

Key responsibilities include developing and managing comprehensive guest communication strategies, producing and approving all guest-facing content such as emails, SMS, FAQs, and web updates, and coordinating with ticketing, operations, and guest services teams. The manager also handles real-time guest alerts during live days, maintains a consistent brand tone and clarity across channels, and creates standardized templates for typical guest scenarios like delays, entry procedures, and accessibility.

Further duties include overseeing automated messaging triggers integrated with ticketing platforms, maintaining guest FAQ and information hubs, supporting crisis communications and incident-related messaging, monitoring guest feedback to address communication gaps, and coordinating signage and wayfinding content to enhance visitor navigation. The role requires ensuring all communications meet accessibility compliance standards and preparing daily communications briefs for live operations teams. The dynamic nature of this role means it may evolve and adapt based on specific project needs.

This opportunity is ideal for professionals passionate about live events and guest experience, who bring strong communication, project management, and problem-solving skills. Working for TAIT allows individuals to contribute to groundbreaking events that reach global audiences and receive exposure to some of the most prestigious brands and productions in the industry. TAIT embraces diversity and inclusion, making it a nurturing environment for talent from all backgrounds to thrive and innovate within the live event sector.