Franchise Hotel - Front Desk Agent

Seattle, WA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $24.00 - $24.75

Benefits

Medical insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Time Off

Paid holidays

Employee assistance program

Commuter Benefits

Hotel discount program

competitive salary

Job Description

InterContinental Hotels & Resorts is renowned as the world’s first and most global luxury hotel brand, with a heritage spanning back to the 1940s. Celebrated for its international travel expertise and cultural wisdom, the brand is synonymous with creating remarkable, upscale experiences in sophisticated settings. Operating globally, InterContinental Hotels & Resorts embodies a passion for travel, cultural appreciation, and diversity, offering guests and employees alike a culturally rich and inspiring environment. This prestigious brand takes pride in delivering outstanding hospitality while fostering a welcoming, inclusive workplace where team members can thrive and grow professionally and personally.

The InterContinental Be... Show More

Job Requirements

High school diploma preferred
Prior experience working in a luxury hotel setting preferred but not required
Basic mathematical skills
Effective communication skills in English, both verbal and written
Strong interpersonal skills
Ability to stand and move continuously
Visual and hearing ability to detect emergency situations
Valid Food Handler's Card or ability to obtain within 30 days of employment
Flexibility to work various shifts including weekends

Job Qualifications

High school diploma preferred
Prior experience working in a luxury hotel setting preferred but not required
Basic mathematical skills and ability to perform moderately complex arithmetic accurately
Effective verbal and written communication skills in English
Strong interpersonal skills for customer interactions
Ability to stand and move continuously in the front office area
Visual and hearing ability to detect emergency situations
Familiarity with Opera property management software a plus

Job Duties

Provide a warm, sincere welcome to all guests
Efficiently complete guest check-in and check-out processes using the hotel's computer system
Promote hotel marketing programs, select appropriate rooms based on guest needs, issue room keys and welcome folders
Verify and process payments including credit cards, cash, vouchers, and foreign currency transactions
Promptly answer telephones, manage guest messaging, mail, packages, and facsimiles
Close guest accounts ensuring satisfaction and resolve guest issues or complaints
Resolve emergencies and guest complications calmly and effectively
Provide backup support for in-room dining food orders
Maintain regular attendance and adhere to hotel policies and regulations
Assist with bell-staff duties, safety deposit boxes, photocopying, filing, PBX operations, and reservation support as needed
Be available for various shifts including weekends

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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