Foundry Fieldhouse Busser

Gaylord Hotels is a renowned brand under Marriott International, known for its exceptional expertise and leadership in delivering memorable meetings and unique guest experiences. As part of Marriott International’s diverse portfolio, Gaylord Hotels offer not just accommodations but immersive environments, exceptional services, and thoughtful programming that bring people together in extraordinary ways. The company prides itself on its creative and entrepreneurial team members, known as STARs, who are committed to delivering big-hearted, thoughtful service to every guest. These STARs enjoy career opportunities far beyond a traditional hotel experience, supported by a culture that values diversity, inclusivity, and continuous growth. Marriott International is an equal opportunity employer dedicated to fostering an environment where every individual’s unique background is valued and celebrated, ensuring a workplace free from discrimination based on disability, veteran status, or any legally protected status.

The Guest Service Support Expert role at Gaylord Hotels plays a vital part in enriching the overall guest experience by providing essential support across food and beverage operations. This position is more than just facilitating transactions; it’s about creating an experience that stays with the guests long after their visit. The Guest Service Support Expert takes initiative in a variety of tasks including setting tables, assisting kitchen staff, cleaning work areas, and replenishing supplies to ensure smooth and efficient food and beverage service. The role demands physical activity such as standing, walking, and moving on different surfaces, as well as tasks involving lifting and carrying items up to 25 pounds independently and up to 50 pounds with assistance. Attention to detail is key, as managing menu information and maintaining a professional standards in appearance and communication are crucial components of the job.

This position requires employees to strictly follow company policies and safety standards while upholding the highest quality standards consistently. It offers a dynamic work environment where employees are expected to engage actively and attentively in their work, contributing positively to the team and the guests’ overall experience. No prior supervisory experience is required, and while no related work experience is mandatory, previous experience in food and beverage service is preferred, making this an excellent entry point for those interested in hospitality and guest services. Education requirements include a high school diploma or G.E.D. equivalent. Gaylord Hotels and Marriott International invest in their team members’ development, providing ample opportunities for career growth within an inclusive and supportive company culture. This role is ideal for individuals passionate about hospitality, committed to excellence, and eager to contribute meaningfully to an extraordinary guest experience setting.