Army and Air Force Exchange logo

Food Team Member (Panera)

Job Overview

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Compensation

Hourly
Range $12.00 - $15.50
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Work Schedule

Flexible
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Benefits

flexible scheduling
Medical insurance
Dental Insurance
Life insurance
Disability insurance
Paid Time Off
Shift Differential
Holiday pay
Pension Plan
401k plan
access to base facilities
Mass Transit program

Job Description

The Exchange is a renowned establishment dedicated to serving military members, their families, and the broader community by providing a variety of food service opportunities. Known for its commitment to giving back, the Exchange annually donates two-thirds of its earnings to support the military community, showcasing its dedication beyond simple commerce. The organization provides a welcoming environment where employees are treated as valuable team members, with a focus on personal and professional growth. As a food service worker at the Exchange, you will join an award-winning team that offers flexible scheduling to accommodate different lifestyles and needs. The Exchange operates multiple food venues, ranging from Starbucks to Burger King and a broad spectrum of options in between, ensuring a dynamic work experience with diverse culinary offerings. The work environment is inclusive and supportive, fostering a sense of pride in contributing to something meaningful. Employees benefit from access to base facilities, a Mass Transit program, and status as Department of Defense employees, which reflects the organization's strong affiliation with and support for military personnel. Comprehensive benefits are provided to associates, including medical, dental, life, and disability insurance, paid time off, shift differential and holiday pay, as well as eligibility for a traditional pension and 401K plan for qualifying employees. The role of a food service worker at the Exchange involves direct interaction with customers, where providing an extraordinary shopping experience is paramount. Employees greet each customer with genuine eye contact and a warm smile, acknowledge waiting customers promptly, and engage in conversations designed to meet customer needs thoughtfully. The job requires completing transactions accurately and efficiently while maintaining a positive and helpful attitude. The Exchange encourages its employees to think quickly, adapt to technology, and share their knowledge of the brand to enhance the customer experience. This commitment to development is evident in the organization's promise to provide all necessary tools and resources for success, emphasizing a teamwork approach and employee growth. The role is integral to the Exchange's mission of serving those who serve, making every customer interaction part of a bigger purpose that values dedication, reliability, and professionalism.

Job Requirements

  • Able to lift up to 45 pounds occasionally lifting over 50 pounds
  • Able to learn and adapt to current technology needs
  • Able to think quickly on the spot to answer customer questions
  • Able to take initiative
  • Able to share brand knowledge
  • Excellent attention to detail
  • Willing to cross-train and work in other areas of the store
  • Must possess a welcoming and helpful attitude toward customers and other team members
  • Excellent communication skills
  • Basic computer skills

Job Qualifications

  • Able to lift up to 45 pounds occasionally lifting over 50 pounds
  • Able to learn and adapt to current technology needs
  • Able to think quickly on the spot to answer customer questions
  • Able to take initiative
  • Able to share brand knowledge
  • Excellent attention to detail
  • Willing to cross-train and work in other areas of the store
  • Must possess a welcoming and helpful attitude toward customers and other team members
  • Excellent communication skills
  • Basic computer skills
  • Fast food experience preferred

Job Duties

  • Greet every customer with eye contact and smile
  • Acknowledge every waiting customer as soon as they arrive to the register
  • Listen to customer needs and ask appropriate follow-up questions
  • Ensure customers have an extraordinary experience while shopping
  • Complete transactions accurately and efficiently
  • Engage customers in appropriate conversation

Job Criteria

Experience

Entry Level (1-2 years)


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