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Food Service Worker - Retail Services - Part Time

Job Overview

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Employment Type

Part-time
Hourly
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Compensation

Hourly
Range $17.63 - $18.67
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Work Schedule

Flexible
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional Development
flexible schedule

Job Description

University Hospital is one of the nation’s leading academic medical centers. As the principal teaching affiliate of Rutgers New Jersey Medical School and the only state-certified Level 1 Trauma Center in Northern New Jersey, University Hospital is dedicated to training the next generation of physicians and advancing scientific discovery while providing exceptional patient care. It serves a diverse community, caring for patients regardless of their financial situation, and is committed to delivering high-quality healthcare services with a focus on compassionate, patient-centered care. The hospital’s environment is one of continuous learning and professional development, making it an inspiring workplace for those seeking to grow their careers in the healthcare field.

The position of Food Service Worker (Retail Services) at University Hospital plays a critical role in supporting the facility’s mission by ensuring efficient food service to staff, students, and visitors in various retail dining areas. The role involves assisting in station set-up, serving meals in a professional and efficient manner, and maintaining a clean and organized serving and dining environment. The Food Service Worker actively contributes to creating a friendly, welcoming, and safe atmosphere for all customers, emphasizing a patient-centered approach to service. They must communicate clearly to ensure understanding, respond promptly and effectively to complaints and concerns, and organize work processes to meet customer needs, including those of internal customers and co-workers.

In this role, the Food Service Worker is expected to consistently meet or exceed customer expectations by maintaining professional composure and working collaboratively with the team to ensure high service standards. Responsibilities include setting up designated food stations, preparing customer orders, conducting various cleaning and sanitation tasks, and participating in catering events and other retail venues as needed. The role requires compliance with federal, state, and local health codes as well as The Joint Commission standards.

University Hospital values employees who uphold its Corporate Compliance Policy, Code of Conduct, and Conflict of Interest Policy. Food Service Workers must stay informed about current regulations and policies and perform other related duties as assigned. The expected salary range for this position is $17.63 to $18.67 per hour, in accordance with the New Jersey Pay Transparency Law, with final compensation based on experience and qualifications. This full-time role offers an excellent opportunity to join a respected healthcare institution while contributing to a positive dining experience and supporting healthcare professionals and patients alike.

Job Requirements

  • High school diploma or GED preferred
  • ability to read, write, speak, and understand English fluently
  • effective verbal and written communication skills
  • customer service and hospitality orientation
  • attention to detail
  • ability to work effectively as a team member
  • ability to establish effective relationships in a multi-cultural environment

Job Qualifications

  • High School Diploma or GED certificate preferred
  • ability to read, write, speak, and understand English fluently
  • effective verbal and written communication skills
  • customer service and hospitality-oriented
  • attention to detail with appropriate follow through
  • ability to work effectively as a team member in a flexible manner
  • ability to establish effective relationships within a multi-cultural environment

Job Duties

  • Provide patient-centered service
  • contribute to creating a friendly, welcoming, and safe environment
  • communicate clearly to ensure understanding
  • respond to complaints and concerns by resolving issues immediately
  • organize work processes to accommodate customer needs including internal customers and co-workers
  • meet or exceed customer expectations for service
  • maintain professional composure in the workplace
  • work effectively with team to meet or exceed customer service targets
  • respect patient rights
  • set up designated food stations, prepare customer orders, and service customers efficiently
  • conduct cleaning and sanitation functions
  • provide superior customer service in compliance with University Hospital’s Mission Statement and Five Star Service Program
  • participate in catering events and other retail venues as needed
  • handle food in compliance with Federal, State, and Local Health Codes and The Joint Commission
  • adhere to University Hospital’s Corporate Compliance Policy, Code of Conduct, and Conflict of Interest Policy
  • keep abreast of relevant regulations, laws, and policies
  • perform other related duties as assigned

Job Criteria

Experience

Entry Level (1-2 years)


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