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Food Service Worker II*

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career Development
Paid holidays

Job Description

Duke University is a prestigious private research university located in Durham, North Carolina. Established in 1924 through an indenture of trust by James Buchanan Duke, the university has grown into one of America’s leading research institutions. Nestled in the heart of the Research Triangle, Duke benefits from its proximity to a vibrant community known for technological innovation, academic collaboration, and an exceptional quality of life. The university serves more than 15,000 students across its 10 undergraduate, graduate, and professional schools and employs approximately 40,000 staff members, making it the third largest private employer in North Carolina. Duke’s international programs span over 150 countries, reflecting its global impact and commitment to fostering a diverse and inclusive educational environment. Duke is dedicated to advancing knowledge and providing a dynamic educational experience that shapes the leaders of tomorrow.

This role is an on-site, regular position based in Durham, NC, and is integral to the daily operations of Duke’s food service departments. The Food Service Worker is responsible for a variety of food preparation and customer service tasks within food production and service areas. This role requires performing routine food service duties, including preparing portioned and fast foods using equipment such as grills, broilers, and deep fat fryers. The position also includes operating point-of-sale cash registers, handling payments, and delivering excellent customer service to university patrons. The Food Service Worker plays a key role in ensuring food safety and sanitation by cleaning and maintaining kitchen equipment and food service areas. Additional responsibilities include transporting food and supplies, setting up service areas, replenishing food and materials, and assisting with the training and monitoring of other staff members. The role demands attention to detail, adherence to food safety standards, and the ability to work efficiently in a fast-paced environment. Candidates should be comfortable with physical activities including lifting items up to 50 pounds and moving throughout dining facilities. This position offers an opportunity to contribute to the university’s mission by supporting quality food services that enhance the campus experience for students, faculty, and staff. As an equal opportunity employer, Duke fosters a welcoming community that values diversity, inclusion, and the exchange of ideas to cultivate innovation and collaboration.

Job Requirements

  • Work requires ability to understand and follow instructions generally acquired through a partial high school education
  • work requires six months of experience in food preparation or service
  • completion of high school does not offset required experience
  • or any other equivalent combination of relevant education and/or experience
  • ability to move throughout dining facilities
  • moving heavy weighted materials and equipment up to 50 lbs
  • self-movement/positioning to perform light cleaning duties in high and/or low areas
  • position self to reach materials on shelving units
  • potential transport and stock of assigned supplies and materials

Job Qualifications

  • Ability to understand and follow instructions
  • six months of experience in food preparation or service
  • completion of high school does not offset required experience
  • any other equivalent combination of relevant education and/or experience
  • ability to operate point-of-sale cash register
  • knowledge of food safety and sanitation guidelines
  • good customer service skills
  • ability to use food production equipment such as slicers, choppers, dicers, mixers, vertical cutters, and patty making machines
  • ability to lift up to 50 pounds
  • skills in cleaning and maintaining kitchen and dining areas

Job Duties

  • Assist in the preparation of foods such as meats, vegetables, baked goods and desserts
  • prepare food to include beverages, salads, dressings, sandwiches, and cold plates
  • prepare portioned and fast foods on grill, in broiler, or in deep fat fryer as appropriate
  • operate point-of-sale cash register
  • calculate total cost of items and accept payment in cash, on meal cards, or on charge cards
  • perform other various clerical duties in food services offices as required
  • provide customer service as needed
  • operate food production equipment to include slicers, choppers, dicers, mixers, vertical cutters, patty making machines, and other vegetable, bakery, and meat processing equipment
  • transport food or supplies to serving areas
  • ensure that areas are properly set up
  • assemble and replenish food, supplies, and equipment as required
  • ensure proper temperature of food in steam tables and correct counter display
  • take orders, portion, and serve food to customers
  • record portions served according to procedure
  • remove, cover, wrap, label, store, rotate, and discard food and condiments as directed
  • clear soiled dishes and refuse from tables in dining halls
  • scrape refuse into garbage containers
  • load trays and soiled dishes on conveyers, racks, and carts
  • remove and dispose of trash
  • set up and operate dish machine
  • clean assigned area following proper sanitary procedures, to include equipment, counters, work and dining tables, chairs, refrigerators, utensils, and dispensers
  • sweep and mop floors
  • vacuum carpets and empty ash trays
  • ensure all supplies, materials and equipment are available in assigned work areas for proper performance of duties
  • maintain replenishment as necessary
  • prepare supplies and materials as required
  • report equipment malfunctions
  • report need to repair equipment, furniture, building, and fixtures
  • assist in monitoring work and training employees in proper techniques and in the use of supplies, materials and equipment as appropriate
  • perform other related duties incidental to the work described herein

Job Criteria

Experience

Entry Level (1-2 years)


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