Food Service Supervisor

SSA Group at the Buffalo Zoo is seeking a dedicated and talented Food Service Supervisor to join their team. SSA Group, established over 50 years ago, is a recognized leader in providing comprehensive hospitality solutions to cultural attractions. Their business model integrates admissions, culinary, and retail services to create memorable, smooth guest experiences, making them a trusted partner for institutions focused on mission-driven service. SSA Group emphasizes the principles of '452 Hospitality,' which focus on people, innovation, and operational intelligence to enhance guest interactions and deliver exceptional service quality. This supervisory position is integral to sustaining these high standards and represents an exciting opportunity for professionals interested in food service leadership within a dynamic, culturally rich environment.

The Food Service Supervisor will report directly to the Food Service Operations Manager and is responsible for overseeing daily operational activities within assigned locations or zones at the Buffalo Zoo. This role requires a strong commitment to ensuring guest satisfaction through the delivery of warm, welcoming, and memorable experiences, consistent with 452 Hospitality values. The successful candidate will manage staff assignments, oversee food preparation and service quality, maintain safety and sanitation standards, and respond promptly to guest feedback. Supervising includes coaching team members, managing breaks, and supporting training and performance evaluations. Additionally, the supervisor is tasked with inventory control measures such as waste management, product merchandising, and adherence to food safety protocols, including proper storage, labeling, and serve-safe procedures.

This position requires proactive communication skills and leadership abilities to build a cohesive team and foster partnerships with other branch managers. The Food Service Supervisor will actively participate in daily prep lists and operational check-ins, ensuring that relevant information is effectively communicated throughout their zone. Responsibilities also encompass equipment maintenance, compliance with local and federal regulations, and sustaining an organized, clean, and safe work environment. The role demands flexibility with work schedules that may include nights, weekends, and holidays to meet operational needs.

Beyond operational responsibilities, SSA Group promotes a culture of inclusivity and sustainability. Supervisors are encouraged to lead by example in driving community engagement efforts, supporting sustainability and conservation initiatives, and fostering growth opportunities for team members at all levels. SSA Group's commitment to diversity and inclusion strengthens its workforce and enhances service delivery across all locations.

Candidates should have 1-2 years of supervisory experience in quick service or food service operations. SSA Group welcomes applicants from all educational backgrounds and prioritizes interpersonal, organizational, and problem-solving skills. Physical stamina is necessary to perform job functions effectively, including standing for extended periods and handling boxes weighing between 10 to 35 pounds. Compensation includes eligibility for overtime pay and benefits such as an on-demand pay program, meal plans, employee discounts, and participation in a 401(k) plan with a company match. Paid sick leave, bereavement leave, and holiday pay at 1.5 times the regular rate for specific days are also provided.

SSA Group is an equal opportunity employer committed to creating a diverse and inclusive workplace. They encourage applications from individuals of all backgrounds and make accommodations consistent with local laws, including provisions for those with arrest or conviction records pursuant to applicable ordinances. This role is a comprehensive opportunity for those who are passionate about hospitality management, operational excellence, and cultivating memorable guest experiences within a renowned cultural attraction setting. Applications are accepted on a rolling basis until the position is filled, inviting proactive candidates to join a reputable and forward-thinking hospitality group.