Food Service Supervisor

Norwalk, CT, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $18.75 - $29.75

Work Schedule

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and development opportunities

flexible schedule

Job Description

Global Partners LP is a reputable energy company with over 90 years of history in delivering essential energy solutions that support the growth and movement of communities across the eastern seaboard of the United States. Operating through an integrated network of more than 50 liquid energy terminals, Global Partners actively contributes value to its wide range of customers and guests. The company is not only focused on current energy demands but is also invested in the energy transition through initiatives like GlobalGLO, showing its commitment to sustainability and community welfare. The company's culture values innovation, passion, and diverse perspectives, encouraging career growth and development in an inclusive environment. This supportive culture is matched by their dedication to providing excellent customer service and delivering innovative products, especially through its Alltown Fresh brand, which emphasizes chef-led creations and a guest-focused retail experience. Global Partners LP is committed to equal opportunity employment and ensuring an accessible and accommodating application process for all candidates.

The Food Service Supervisor role at Global Partners is a pivotal position within the deli/food service department. This supervisory role requires someone with a genuine passion for food and customer service, who can effectively lead, direct, and manage all activities related to deli and food service operations. The role demands at least two years of experience in food service management and involves overseeing merchandising, sales, and customer service goals to ensure the department performs at its highest potential. The successful candidate will be responsible for coaching and onboarding team members, scheduling shifts, maintaining food safety and sanitation standards, and ensuring that the quality and presentation of food products meet company standards. In addition, this role requires handling customer interactions attentively, processing transactions accurately, managing stock levels, and maintaining cleanliness and orderliness in work areas. The Food Service Supervisor is instrumental in enforcing compliance with county, city, and company policies, and in fostering a positive work environment where team members can thrive. The position offers a pay range of $19.10 to $22.31 per hour, with the exact salary determined by factors such as experience, skills, and location. This role is not only a job but an opportunity to contribute to a long-standing company that values passion, innovation, and community engagement while advancing your career in the food service industry within the energy sector.

Job Requirements

High school diploma or equivalent
Must be at least 18 years old
Two years' prior experience in a fresh food environment, preferably in a management role
Flexibility to work weekend, holiday and/or evening shifts and assist other locations as needed
Must have reliable transportation and valid driver's license
Serv-Safe certification preferred
Desire to learn new products and new recipes
Stay helpful, tactful, and courteous
Work quickly and efficiently, sometimes with little direction, to accomplish assigned duties
Add, subtract, divide, multiply and perform other basic business math calculations
Learn to use register, scales, scanners, and debit/credit terminals
Learn to use UPC codes, store signage, and learn and memorize various register keys and codes
Read UPC codes, product labels, shelf signage, register forms, and posted company policies/procedures
Learn a wide variety of deli/food service products, including the ingredients that go into those products
Communicate openly and professionally through appropriate body language, facial expressions, and speech
Listen to and understand verbal and non-verbal communication of customers and fellow team members
Work with deli ingredients including various meat items, vegetables and fruits, spices, nuts, flavorings, sauces, and oils

Job Qualifications

High school diploma or equivalent
Minimum two years of food service management experience
Proven ability to lead and supervise a team
Knowledge of food safety and sanitation guidelines
Strong customer service skills
Ability to manage inventory and order supplies
Experience with cash register and point of sale systems
Effective communication and interpersonal skills
Ability to work flexible hours including weekends and holidays
Valid driver’s license and reliable transportation
ServSafe certification preferred
Passion for food and customer service

Job Duties

Directing department personnel, meeting department goals and objectives, communicating directly with the store management and department supervisors
Selecting, on-boarding, and coaching all new team members
Scheduling all team members
Engaging with customers through smiles and greetings, offering product information, providing selling suggestions and active sampling, and always giving a genuine thank you
Taking customer orders, ensuring orders are completed on time and to the customer's satisfaction
Ensuring department personnel follow all county, city and company food safety and sanitation guidelines and policies
Ordering the products and supplies necessary to maintain adequate stock levels and keep merchandising levels at prescribed standards
Overseeing the preparation and serving/merchandising of deli/food service items such as breakfast, lunch and dinner entrees, fried foods, pizzas, prepared salads, soups, sandwiches, roller grill items, hot and cold beverages, and snack items
Displaying deli/food service items following deli/food service department and/or company merchandising guidelines
Follow product recipes without deviation
Attentively rotating deli/food service items for sale, ensuring quality, safety, and product shrink control
Receiving merchandise for sale and supplies, auditing invoices, breaking down orders, positioning cases of products in the deli storage area or in refrigerated walk-in coolers or frozen food walk-ins/freezers
Periodically counting products for inventory purposes
Completing all paperwork in a timely and accurate manner
Processing cash register transactions, giving back change, and refunds
Using scale printer machine, ensuring weights and pricing are correct
Understanding the importance of monitoring product pricing, signage, and placement and the use of product shelf tags and shelf signage
Keeping clean, neat, and orderly sales counters, food prep areas, warehouse shelving and walk-in coolers and freezers
Ensuring all department personnel use proper safety equipment and procedures
Perform other duties as needed or assigned by management