Job Overview

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Employment Type

Full-time
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Work Schedule

Day Shifts
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Benefits

Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
Career advancement opportunities
Employee wellness programs

Job Description

Marriott International is a globally recognized leader in the hospitality industry, known for its diverse portfolio of hotels and commitment to excellence in guest service. One of its premium brands, the Autograph Collection, features a curated selection of four and five-star independent hotels, each chosen for its unique character, bold design, and the ability to offer travelers memorable and individualized experiences. The Autograph Collection appeals to "The Individualist" traveler – a guest who seeks more than just accommodation but a distinctive and personalized journey that adds to their life story. Located in Dearborn, Michigan, the Dearborn Inn Autograph Collection exemplifies this philosophy, providing guests with a blend of comfort, style, and uniqueness that makes every stay special.

The role of Guest Service Expert at the Dearborn Inn is a pivotal position within the Food and Beverage and Culinary category, designed for individuals eager to contribute to an exceptional guest experience. This full-time, non-management position offers a dynamic work environment with day and evening shifts and emphasizes open availability to best serve the hotel’s clientele. Guest Service Experts are not merely servers; they are the heart of the guest dining experience, ensuring that every interaction is genuine, attentive, and memorable. Responsibilities span from setting tables and maintaining communication between the kitchen and guests to actively engaging with patrons and ensuring cleanliness and organization of service areas. The role requires physical stamina, as it involves standing, walking, lifting, and other hands-on tasks essential to maintaining the quality and pace of service.

Success in this role hinges on attention to detail, professionalism in appearance and communication, and adherence to safety protocols and company procedures. Guests rely on the Guest Service Expert not only to fulfill their immediate dining needs but also to enhance their overall experience at the hotel. Marriott International’s commitment to inclusivity and equal opportunity further enriches the work environment, welcoming individuals from diverse backgrounds and encouraging a culture where each associate can thrive. This makes the Guest Service Expert position at the Dearborn Inn Autograph Collection not only a job but a stepping stone to a rewarding career in hospitality, surrounded by a global team dedicated to excellence and personal growth.

Job Requirements

  • high school diploma or G.E.D. equivalent
  • open availability for day and evening shifts
  • ability to stand and walk for extended periods
  • capability to lift and carry up to 25 pounds without assistance and up to 50 pounds with assistance
  • adherence to company policies and safety protocols
  • professionalism in appearance and communication

Job Qualifications

  • high school diploma or G.E.D. equivalent
  • less than 1 year of related work experience
  • no supervisory experience required
  • strong communication skills
  • ability to work flexible shifts

Job Duties

  • setting tables for guests
  • communicating effectively with kitchen staff
  • interacting and serving guests with professionalism
  • cleaning work areas and managing supplies
  • ensuring adherence to safety standards
  • maintaining a professional uniform and appearance
  • assisting with menu management and verifying guest orders

Job Criteria

Experience

Entry Level (1-2 years)


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