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Food Service Operations Manager (Hopkins Dining)
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $48,000.00 - $84,100.00
Work Schedule
Flexible
On-call
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Retirement Plan
Paid Time Off
Disability insurance
Employee assistance program
Tuition Assistance
Job Description
Hopkins Dining, situated on the Homewood Campus, is a vital part of the university's commitment to providing exceptional dining experiences to students and campus community members. As a dedicated food service employer, Hopkins Dining manages a variety of dining venues aimed at delivering quality meals, fostering student satisfaction, and supporting campus life. The organization is known for its innovative culinary programs and commitment to supporting students' nutritional needs in a welcoming environment. It promotes collaboration among its staff and meaningful engagement with university initiatives, ensuring its operations are closely aligned with the university's mission and values.
The Food Service Opera... Show More
The Food Service Opera... Show More
Job Requirements
- associate's degree or culinary degree equivalent
- minimum 3 years of food service management experience with at least 1 year in a supervisory role
- SERV Safe and Allertrain certification is required and must be obtained within three months of employment if not currently held
- additional education may substitute for required experience
- additional related experience may substitute for required education beyond a high school diploma/graduation equivalent to the extent permitted by the JHU equivalency formula
Job Qualifications
- Associate's degree or culinary degree equivalent
- minimum 3 years of food service management experience with at least 1 year in a supervisory role
- SERV Safe and Allertrain certification required and must be obtained within three months of employment if not currently held
- ability to taste and evaluate food and beverage products
- proven ability to lead and develop a diverse team
- ability to maintain organization in a changing environment
- exhibits initiative, responsibility, flexibility, and leadership
- able to communicate effectively with management team, students, and team members
- additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent
- bachelor's degree preferred
Job Duties
- Leads all daily operations at the location and provides direction for all team leaders at the location
- collaborates with the culinary team on culinary execution at the location
- assists in management of team of 80 employees including team leaders and bargaining unit members
- supports scheduling and direction of employee workflow including team leaders and bargaining unit members
- builds and maintains strong relationships with students, campus constituents, and dining team members
- responds and assists in any service issues
- ensures team members have the tools necessary to complete their jobs
- ensures quality standards are maintained at all times
- supports and communicates university initiatives
- works with the marketing team to create and execute marketing initiatives
- assists employee labor relations with managing bargaining unit hourly staff aligned with the collective bargaining agreement
- ensures the location physical plant and equipment is maintained and in good working condition
- works closely with the department of facilities and real estate to ensure timely response to facility related work orders
- ensures authenticity in menus including the digital signage
- sets high expectations for customer service, product knowledge, and education among all staff
- works with Hopkins dining support team to ensure all areas are represented and there is intentional collaboration between support team, location management, and bargaining unit team members
- ensures cost controls are in place and adhered to
- oversees completion of required location reports
- ensures that all security, safety, and sanitation standards are achieved
- employs good safety and sanitation practices
- oversees control of food, equipment, and smallwares inventories
- uses engagement strategies to recognize, motivate, and celebrate individuals and teams delivering outstanding performance
- promotes a cooperative work climate maximizing productivity and morale
- interviews, hires, trains, and develops team members according to dining standards
- displays a positive attitude towards team members
- mentors department management to develop their skills and leadership abilities
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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