Food Service Operations Director

Aramark is a global leader in food, facilities management, and uniform services, serving millions of customers each day across a wide range of industries and locations. With a commitment to service, sustainability, and community impact, Aramark operates in 15 countries, proudly delivering innovative dining and facility solutions that help clients achieve their goals and create enriching experiences. The company fosters an inclusive and equitable work environment, emphasizing diversity and equal opportunity, and is dedicated to the growth and development of its employees through comprehensive training and career advancement programs.

The Food Service Operations Director at Aramark plays a critical leadership role responsible for developing and executing dining strategies that meet customer preferences and operational goals. This is a full-time management position that focuses on overseeing food service facilities where meals are prepared and served from set menus. The director is charged with managing all aspects of food service operations including team leadership, financial performance, client relationships, compliance with safety and sanitation standards, and operational excellence. They ensure consistent adherence to Aramark’s Executional Strategy while promoting sustainability and aligned service delivery.

In this role, the Food Service Operations Director leads hiring, training, and mentoring efforts to build a high-performing team dedicated to excellent service and operational efficiency. They drive employee engagement and retention through effective coaching, performance management, and incentive programs. The director interfaces with clients to understand their needs, provide operational updates, and maintain strong relationships that support business growth. Financial responsibilities include managing budgets, controlling costs related to food, beverages, and labor, overseeing profit and loss statements, and implementing strategies to improve earnings and resource optimization.

Operational responsibilities for the Food Service Operations Director include guiding food production, inventory control, quality assurance, and ensuring compliance with all internal and external regulations. They are responsible for maintaining high safety and sanitation standards across food service zones and ensuring all staff adhere to regulatory requirements. The role also involves collaboration with purchasing teams, forecasting operational components, and identifying opportunities for menu enhancement to drive customer satisfaction and loyalty.

Aramark places great importance on operational excellence, and as such, the director ensures that workforce and food programs are implemented effectively to maximize efficiency and value. The responsibility extends to overseeing the manufacturing, distribution, and service delivery processes while fostering a safe and supportive environment for clients, customers, and employees alike. The director may participate in sales activities and contract negotiations, contributing ideas for new products and services that align with client principles and promote sustainability.

This role requires a minimum of four years of relevant experience, including at least one to three years in a management position within the food service industry. Candidates must hold a bachelor’s degree or equivalent and possess strong communication skills alongside proven ability to nurture client relationships and provide superior customer service aligned with Aramark standards. Physical requirements include the ability to handle objects weighing up to 50 pounds and willingness to stand for extended periods.

Working at Aramark means joining a company that upholds its values of fairness, respect, and inclusion. The company offers robust training and development opportunities such as leadership programs, skills training, and access to online learning platforms to support continuous professional growth. Aramark also embraces diverse work arrangements by offering remote and flexible options for eligible roles, ensuring a supportive work environment for all employees.