Food Service Operations Director

Rowlett, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and development programs

Flexible work arrangements

Job Description

Aramark is a globally recognized leader in food service, facilities management, and uniform services, dedicated to delivering exceptional experiences every day to millions of clients across multiple industries and locations. Founded on strong service values and a commitment to meaningful impact, Aramark specializes in providing customized dining solutions and operational support designed to meet the unique needs of its diverse clientele. With operations spanning across 15 locations internationally, Aramark's mission emphasizes inclusivity, equitable employment opportunities, and environmental sustainability.

The Food Service Operations Director at Aramark plays a pivotal role in shaping and executing dining strategies that elevate the customer experience while maintaining operational excellence. This leadership position is responsible for managing and supervising dining facilities where meals are prepared and served from a curated menu, ensuring that services consistently meet quality, safety, and financial performance standards. The director leads cross-functional teams, fostering a collaborative environment to optimize productivity, control costs, and adhere to Aramark's operational guidelines.

This role requires developing and implementing food service plans that align with clients' core values and promoting sustainability initiatives that resonate with the organizational goals. The Food Service Operations Director will also engage in financial oversight, including monitoring profit and loss statements, devising strategies to enhance revenue, and managing expenses related to food, labor, and beverages. Collaboration with client decision-makers and maintaining strong customer relationships are critical aspects of this role, aimed at driving client satisfaction and loyalty.

Beyond operational management, the Food Service Operations Director is charged with enforcing health and safety regulations, upholding sanitation standards, and cultivating a work environment that encourages team growth and employee dedication. Responsibilities include hiring, evaluating, mentoring, and training staff to ensure a high-performance culture. Additionally, the director plays an active role in sales discussions and contract negotiations to support business development and introduce innovative food products and services.

Aramark values leadership that not only drives operational success but also champions inclusivity, sustainability, and community engagement. The Food Service Operations Director will have the opportunity to lead a dynamic team, influence business outcomes, and help shape the future of food service operations in a fast-paced, customer-focused environment. This position demands a strategic thinker with strong communication skills, proven management experience, and the ability to deliver exceptional food service solutions that meet the evolving needs of clients and customers. Aramark offers a supportive workplace committed to equal opportunity and professional development, making it an ideal organization for ambitious leaders in the food service industry.

Job Requirements

Minimum of four years of previous experience
1-3 years of prior management experience
Experience in the food service industry
Bachelor’s degree or equivalent expertise
Strong communication skills
Ability to nurture meaningful client and customer relationships
Proficient in customer service as per Aramark standards
Skilled in collaborating with multiple departments
Capable of occasional physical tasks such as handling objects up to 50 lbs
Willingness to stand for extended periods

Job Qualifications

Minimum of four years of previous experience
1-3 years of prior management experience
Experience in the food service industry
Bachelor’s degree or equivalent expertise
Strong communication skills
Ability to nurture meaningful client and customer relationships
Proficient in customer service as per Aramark standards
Skilled in collaborating with multiple departments
Capable of occasional physical tasks such as handling objects up to 50 lbs
Willingness to stand for extended periods

Job Duties

Manage, support, collaborate with, and advance teams including hiring, evaluating, educating, mentoring, and overseeing performance
Guarantee that food service operations comply with executional strategy
Provide coaching sessions to help teams grasp objectives and approaches
Incentivize employees to encourage continued dedication
Guarantee the preservation of safety and sanitation criteria in all processes
Recognize client necessities and share updates on operational development
Implement operational strategies and systems
Boost earnings and oversee food, beverage, and labor cost management
Generate and monitor P&L statements
Hit goals for food and personnel objectives
Maintain quality and control costs within budget
Increase value through streamlined operations and effective profit supervision
Manage manufacturing, distribution, and food provision processes
Foster a safe and supportive environment
Follow safety, health, and work hour regulations
Construct and maintain procedures for food selection, acquisition, storage, cooking, serving, and menu enhancement
Generate operational component forecasts and oversee accounting
Lead unit staff in production tasks, quality control, cost management, labor oversight, and training
Attract, develop, and retain front-line workforce
Perform stock assessments
Comply with ARAMARK, governmental, and accrediting agency requirements
Engage with client decision-makers and maintain relationships
Participate in sales process and contract discussions
Explore new products and services
Handle front-end dining operations
Develop and execute food service plans aligned with client values and sustainability goals