Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
Flexible Work Options
Job Description
Aramark is a leading global provider of food and facilities management services, dedicated to delivering exceptional experiences for millions of clients daily across various sectors such as education, healthcare, business, and sports and entertainment. With operations spanning more than 15 countries, Aramark is committed to sustainability, inclusivity, and creating meaningful impact in the communities it serves. The company prides itself on fostering a culture rooted in service, teamwork, and respect, offering equitable employment opportunities and supporting the growth and development of its employees. Aramark’s dedication to diversity and equal treatment is central to its operational philosophy, ensuring an inclusive workplace where everyone has the opportunity to thrive regardless of background or identity.
The Food Service Operations Director role at Aramark is a pivotal leadership position responsible for designing and executing dining solutions that meet the diverse tastes and needs of customers. This role involves managing and supervising dining facilities where customers can order cooked meals from a set menu, ensuring exceptional service quality and operational efficiency. The director will lead teams to enhance their performance through hiring, training, mentoring, and motivating staff, while maintaining compliance with safety, sanitation, and operational standards. This role requires a hands-on leader capable of balancing strategic planning with day-to-day operations, ensuring financial performance targets are met through effective cost control and resource management. The Food Service Operations Director will also serve as a primary point of contact for clients, fostering strong relationships and identifying opportunities for service innovation and growth.
In addition to managing operational excellence, the Food Service Operations Director is tasked with maintaining high standards of food quality, facilitating effective workforce programs, and ensuring compliance with company policies and government regulations. They will oversee critical processes including food selection, acquisition, storage, preparation, and menu enhancement, coordinating closely with unit staff to guarantee optimal workflow, quality control, and cost management. A key aspect of this role is the ability to develop and implement food service strategies that align with clients' core values and sustainability goals. As part of Aramark’s commitment to client satisfaction and business growth, the director may also participate in sales activities and contract negotiations, contributing to long-term partnerships and revenue enhancement.
The position demands a combination of strong leadership, operational expertise, and customer-focused mindset. Candidates should have a proven track record in food service management, excellent communication skills, and a demonstrated ability to build productive relationships with clients and staff alike. Physical requirements include the ability to stand for extended periods and occasionally handle items weighing up to 50 pounds. This role offers a challenging yet rewarding career path for professionals seeking to make significant contributions to a leading food service company known for its innovation, service excellence, and employee development initiatives.
The Food Service Operations Director role at Aramark is a pivotal leadership position responsible for designing and executing dining solutions that meet the diverse tastes and needs of customers. This role involves managing and supervising dining facilities where customers can order cooked meals from a set menu, ensuring exceptional service quality and operational efficiency. The director will lead teams to enhance their performance through hiring, training, mentoring, and motivating staff, while maintaining compliance with safety, sanitation, and operational standards. This role requires a hands-on leader capable of balancing strategic planning with day-to-day operations, ensuring financial performance targets are met through effective cost control and resource management. The Food Service Operations Director will also serve as a primary point of contact for clients, fostering strong relationships and identifying opportunities for service innovation and growth.
In addition to managing operational excellence, the Food Service Operations Director is tasked with maintaining high standards of food quality, facilitating effective workforce programs, and ensuring compliance with company policies and government regulations. They will oversee critical processes including food selection, acquisition, storage, preparation, and menu enhancement, coordinating closely with unit staff to guarantee optimal workflow, quality control, and cost management. A key aspect of this role is the ability to develop and implement food service strategies that align with clients' core values and sustainability goals. As part of Aramark’s commitment to client satisfaction and business growth, the director may also participate in sales activities and contract negotiations, contributing to long-term partnerships and revenue enhancement.
The position demands a combination of strong leadership, operational expertise, and customer-focused mindset. Candidates should have a proven track record in food service management, excellent communication skills, and a demonstrated ability to build productive relationships with clients and staff alike. Physical requirements include the ability to stand for extended periods and occasionally handle items weighing up to 50 pounds. This role offers a challenging yet rewarding career path for professionals seeking to make significant contributions to a leading food service company known for its innovation, service excellence, and employee development initiatives.
Job Requirements
- Bachelor’s degree or similar level of expertise
- Minimum of four years of previous experience
- Prior experience in a management role for 1-3 years
- Experience in the food service industry
- Strong communication skills
- Ability to handle objects up to 50 pounds occasionally
- Willingness to stand for extended periods
- Competence in customer service and client relationship management
- Ability to work collaboratively with diverse departments
Job Qualifications
- Minimum of four years of previous experience
- 1-3 years of prior experience in a management role
- Prior experience in the food service industry
- Bachelor’s degree or equivalent expertise
- Strong communication skills
- Competence in nurturing and preserving client and customer relationships
- Competence in exhibiting superior customer service following Aramark standard service model
- Proficiency in sustaining efficient connections with diverse departments
- Ability to handle, carry, shove, and tug objects up to 50 lbs infrequently
- Willingness to stand continuously for extended periods
Job Duties
- Manage, support, collaborate with, and advance teams to increase their input, including hiring, evaluating, educating, mentoring, and overseeing performance
- Guarantee that food service operations align with the Executional Strategy
- Support team understanding of objectives and approaches through coaching sessions
- Provide incentives to encourage employee dedication
- Ensure preservation of safety and sanitation criteria
- Recognize client necessities and share updates on operational development
- Incorporate operational strategies and systems employed by Aramark
- Implement strategies to boost earnings and oversee fiscal frameworks
- Confirm consistent generation and monitoring of P&L statements
- Hit goals for food and personnel objectives
- Maintain quality and control costs by managing resources effectively
- Implement and uphold Aramark’s workforce and food efforts program
- Increase value through streamlined operations and cost control
- Ensure compliance with Operational Excellence principles
- Manage manufacturing, distribution, and food provision processes
- Foster a safe and supportive atmosphere
- Adhere to all relevant policies and regulations, especially safety and health
- Construct and sustain mechanisms for food selection, acquisition, storage, cooking, serving, and menu enhancement
- Generate operational forecasts and oversee accounting functions
- Ensure sanitation and safety protocols are followed
- Lead unit staff in production, merchandise presentation, quality control, cost management, labor oversight, and training
- Attract, secure, advance, and sustain front-line workforce
- Carry out periodic stock assessments
- Comply with Aramark, governmental, and accrediting requirements
- Interact with client decision-makers to ensure robust relationships
- Participate in sales and contract discussions
- Explore options for new products and services to grow sales and retain customers
- Handle front-end dining operations
- Develop and execute food service blueprints aligned with client core principles and sustainability goals
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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