Food Service Operations Director

Aramark is a global leader specialized in food and facility management services, dedicated to crafting meaningful impacts for its employees, clients, and the communities it serves. Operating in 15 different countries, the company delivers exceptional dining and operational solutions across a diverse range of industries. Aramark is deeply committed to fostering an inclusive and equitable work environment where every team member feels valued, empowered, and supported regardless of race, color, religion, nationality, age, gender, disability, or other protected characteristics. The company enforces strict anti-discrimination policies and maintains a strong focus on employee growth, development, and meaningful career paths. Aramark’s culture emphasizes collaboration, innovation, and excellence in service with robust support systems for training, leadership development, and ongoing education.

The Food Service Operations Director role at Aramark is a pivotal leadership position responsible for designing and implementing comprehensive dining solutions that meet diverse customer tastes and operational goals. This position requires managing and supervising dining facilities where customers select cooked meals from defined menus, ensuring that food service delivery aligns seamlessly with Aramark’s strategic execution plans. The Director plays a critical role in leading diverse teams through recruitment, training, mentoring, and performance evaluation, supporting employee advancement, and fostering a motivated and dedicated workforce.

In this role, the Director oversees client relationships to identify needs, share operational progress, and maintain high customer satisfaction. They are also charged with financial management, including boosting revenues, developing and monitoring budgets, managing food and labor costs, and ensuring profitability through prudent resource use. Productive operations are maintained by implementing Aramark’s workforce programs and operational excellence principles to streamline workflows and maximize efficiency.

Additionally, compliance with safety, sanitation, health regulations, and company policies is paramount, creating safe environments for clients, staff, and customers alike. The Director manages all facets of food production, distribution, and quality control, ensures adherence to proper storage and preparation methods, and leads initiatives to introduce new products and services aimed at enhancing sales and customer retention. The role may also involve participation in sales discussions and contract negotiations, contributing to the organization’s growth strategies.

Overall, this leadership role requires a dynamic professional with at least four years of relevant experience, including management exposure and comprehensive knowledge of food service industry operations. A bachelor’s degree or equivalent experience is essential. Strong communication skills, client relationship expertise, and the ability to foster collaboration between departments are also critical elements for success in this position. Physical requirements include occasional lifting of items up to 50 pounds and standing for prolonged periods, accommodating the hands-on nature of food service leadership.

Aramark is proud to offer internships and student opportunities across different departments to help develop future industry leaders, alongside flexible work options in certain positions and extensive training programs aimed at career advancement for its employees. This position represents an excellent opportunity for a dedicated professional to contribute to a globally recognized leader while advancing their career in food service operations management.