Food Service Operations Director

Prosper, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

career advancement

Job Description

Aramark is a global leader in food service, facilities management, and uniform services, dedicated to enriching and nourishing the lives of millions of customers every day. Founded on a commitment to service and impactful community engagement, Aramark operates in 15 countries, catering to a diverse customer base across multiple industries with innovative dining and facility solutions. The company values inclusivity, equal employment opportunities, and employee development, fostering a supportive workplace that encourages growth and teamwork. Aramark’s dedication to quality and sustainability positions it as a trusted partner for clients seeking effective and meaningful service delivery. Aramark takes pride in offering not only excellent food services but also comprehensive facilities management that supports the operational excellence of its clients worldwide.

The Food Service Operations Director at Aramark plays a critical leadership role in ensuring exceptional food service delivery aligned with both client needs and the company’s executional strategy. This position involves comprehensive oversight of dining operations where customers order from pre-set menus that meet diverse tastes and nutritional requirements. The director will lead, mentor, and inspire teams to enhance productivity, quality, and service standards while ensuring compliance with health, safety, and sanitation regulations across operational processes. Staffing responsibilities include recruiting, training, evaluating, and motivating employees to foster a dedicated and efficient workforce. The role demands strong client relationship management skills, with the director serving as a vital liaison to understand client necessities and clearly communicate operational progress and improvements.

Financial stewardship is a significant aspect of the position, with responsibilities including budget management, cost control for food, beverages, and labor, and ensuring accurate profit and loss monitoring. The director implements innovative strategies to optimize earnings and operational efficiencies, uphold Aramark’s operational excellence principles, and ensure alignment with sustainable practices and client-driven goals. This role also involves managing production, distribution, and service aspects of food operations, developing menus and enhancing food quality, and exploring new service offerings to expand sales and cultivate customer loyalty.

Aramark offers a collaborative and progressive work environment that promotes career advancement and comprehensive employee development through various training and leadership programs. The company supports flexible and remote work opportunities where applicable and ensures a fair, inclusive workplace free from discrimination of any kind. As a Food Service Operations Director, you will be at the forefront of shaping the customer dining experience while contributing to Aramark’s mission of delivering quality, sustainable food service solutions globally. This employment opportunity offers a challenging yet rewarding career path for individuals passionate about food service leadership and operational excellence.

Job Requirements

Minimum of four years of previous experience
1-3 years of prior experience in a management role
Prior experience in the food service industry
A bachelor’s degree or equivalent experience
Strong communication skills
Proven ability to build and maintain client and customer relationships
Ability to deliver superior customer service according to Aramark standards
Ability to work effectively with various departments
Physical ability to handle up to 50 lbs
Willingness to stand for long periods

Job Qualifications

Minimum of four years of previous experience
1-3 years of prior experience in a management role
Prior experience in the food service industry
A bachelor’s degree or a similar level of expertise is essential
Strong communication skills
Competence in nurturing and preserving meaningful connections with clients and customers
Competence in exhibiting superior customer service following the Aramark standard service model
Proficiency in sustaining efficient connections with diverse departments
Ability to handle, carry, shove, and tug objects up to 50 lbs
Willingness to stand continuously for extended periods

Job Duties

Manage, support, collaborate with, and advance teams to increase their input, including hiring, evaluating, educating, mentoring, and overseeing performance
Guarantee that the food service operations are consistent with the executional strategy
Support your team in grasping the objectives that need to be attained and the approaches to be taken through coaching sessions
Provide incentives for employees to encourage their continued dedication to the organization
Guarantee the preservation of safety and sanitation criteria in every aspect of the process
Recognize client necessities and proficiently share updates on operational development
Incorporate the operational strategies and systems employed by Aramark
Implement strategies to boost earnings and oversee fiscal frameworks, ensuring effective cost management for food, beverages, and labor expenses
Confirm the consistent generation and monitoring of P&L statements
Hit the goals for food and personnel objectives
Maintain quality and control costs by managing resources effectively within the set budgetary parameters
Implement and uphold Aramark’s program for workforce and food efforts
Increase value through streamlined operations, controlled costs, and effective profit supervision
Ensure comprehensive compliance with the basic principles of Operational Excellence, covering management of food-related activities and labor resources
Manage and oversee the processes related to manufacturing, distribution, and food provision
Foster a safe and supportive atmosphere for clients, customers, and employees to interact in
Adhere to all relevant policies, rules, and regulations, particularly those related to safety, health, and hours of work
Construct and sustain mechanisms and approaches for the selection, acquisition, storage, cooking, serving, and menu enhancement of comestibles
Generate operational component forecasts and provide insights on any discrepancies
Responsible for overseeing accounting functions associated with these components
Make sure that sanitation and safety protocols are adequately followed in respective zones
Lead and manage unit staff to coordinate production tasks, merchandise presentation, quality control procedures, cost management protocols, labor oversight, and staff training programs
Attract, secure, advance, and sustain front-line workforce
Carry out periodic stock assessments
Comply with ARAMARK, governmental, and accrediting agency requirements through proper record-keeping
Interact with client decision-makers and ensure robust client and customer relationships at all echelons of the client institution
May join in the sales process and talks regarding contracts
Explore options for introducing new products and services that help in growing sales and retaining a loyal customer base
Handle the front-end operations of the dining operation
Develop and execute food service blueprints that are aligned with the client’s core principles and aspirations, promoting sustainability