Food Service Operations Director

Balch Springs, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and development programs

Flexible Work Options

Job Description

Aramark is a global leader in food and facility management services, dedicated to delivering quality dining solutions and exceptional service to millions of clients every day across various locations worldwide. With a firm commitment to diversity, equity, and inclusion, Aramark fosters an environment where all employees are treated with respect and given equal opportunities to thrive. The company has established itself as a trusted partner in delivering customized food service operations that meet the unique needs and preferences of its customers, emphasizing sustainability, operational excellence, and continuous innovation.

The Food Service Operations Director role at Aramark is a pivotal leadership position responsible for managing and supervising dining facilities where customers order from a set menu of cooked meals. This position requires the design and implementation of dining solutions that not only satisfy clientele tastes and requirements but also align with Aramark’s strategic goals and executional standards. As an Operations Director, the individual will lead teams by providing support, evaluations, mentoring, and coaching to ensure high performance and employee engagement. They are tasked with maintaining rigorous safety and sanitation standards while driving financial performance through effective cost control and profitability measures.

This role involves the direct management of budgets, P&L statements, and workforce productivity programs, with a strong emphasis on client relationships, ensuring that communication and service delivery meet or exceed expectations. The Food Service Operations Director will oversee all aspects of food procurement, storage, preparation, and presentation, managing stock levels and ensuring compliance with company policies as well as governmental and accrediting requirements. They will act as a liaison with clients and may participate in contract negotiations and sales discussions to support revenue growth and customer retention.

Candidates should expect to be deeply involved in day-to-day front-end dining operations and will be responsible for developing and executing food service plans that reflect client values and support sustainability initiatives. This leadership role requires a blend of operational expertise, financial acumen, and people management skills to ensure the continuous improvement of food service processes and an outstanding customer experience.

Overall, the Food Service Operations Director at Aramark is a dynamic role that combines strategic vision, operational oversight, and effective team leadership to drive a successful food service operation that delivers quality, safety, and value to both the customers and the organization. This full-time employment opportunity offers an exciting career path for experienced professionals eager to shape dining experiences and lead teams in a fast-paced, client-focused environment.

Job Requirements

Minimum four years of previous experience
1-3 years of experience in a management role
Prior experience in the food service industry
Bachelor’s degree or equivalent expertise
Strong communication skills
Ability to nurture and preserve client and customer relationships
Competence in customer service following Aramark’s service model
Proficiency in coordinating connections with multiple departments
Ability to infrequently handle objects up to 50 lbs
Willingness to stand for long periods

Job Qualifications

Minimum four years of previous experience
1-3 years of prior experience in a management role
Prior experience in the food service industry
Bachelor’s degree or equivalent expertise
Strong communication skills
Ability to nurture and preserve meaningful client and customer relationships
Competence in superior customer service per Aramark standards
Proficiency in coordinating efficient interdepartmental connections
Willingness to handle objects up to 50 lbs infrequently
Ability to stand continuously for extended periods

Job Duties

Manage, support, collaborate with, and advance teams to increase their input, including hiring, evaluating, educating, mentoring, and overseeing performance
Guarantee that the food service operations are consistent with the Executional Strategy
Support the team in grasping objectives and approaches through coaching sessions
Provide incentives to encourage employee dedication
Guarantee the preservation of safety and sanitation criteria
Recognize client necessities and communicate operational development updates
Implement operational strategies and systems to boost earnings and oversee fiscal frameworks
Confirm consistent generation of P&L statements and meet food and personnel goals
Increase value through streamlined operations and cost control
Manage food-related activities and labor resources in compliance with Operational Excellence
Oversee manufacturing, distribution, and food provision processes
Foster a safe atmosphere for clients and employees
Adhere to safety, health, and work hour regulations
Construct and sustain mechanisms for food selection, storage, cooking, and serving
Generate operational forecasts and oversee accounting for these components
Lead unit staff in production, presentation, quality control, cost management, labor oversight, and training
Attract, secure, advance, and sustain front-line workforce
Carry out periodic stock assessments
Comply with Aramark and governmental requirements through record-keeping
Interact with client decision-makers and maintain strong relationships
Participate in sales and contract discussions
Explore new products and services to grow sales
Handle front-end operations of the dining service
Develop food service blueprints aligned with client principles and sustainability goals