Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Flexible Work Options
Job Description
Aramark is a leading global provider of food and facility management services, dedicated to delivering high-quality dining and facility solutions to millions of clients across various sectors including education, healthcare, business, and sports and entertainment. Operating in 15 countries worldwide, Aramark stands out for its commitment to sustainability, inclusivity, and social responsibility, ensuring equitable employment opportunities and a supportive work environment for all employees. The company's mission focuses on enriching lives through innovative service delivery while fostering strong partnerships, promoting diversity, and maintaining a steadfast dedication to safety and quality standards.
The position of Food Service Operations Director at Aramark is a critical leadership role responsible for managing dining operations that cater to diverse customer tastes and requirements. The Food Service Operations Director plays a key role in designing and implementing effective dining solutions, overseeing food preparation, menu planning, and ensuring an exceptional customer experience. This role requires managing multiple dining facilities where customers can order meals from set menus, ensuring smooth operational flow while adhering to company strategies and safety standards.
In this role, the director leads and supports teams through hiring, evaluating, mentoring, and coaching to foster employee engagement and improve performance. This leadership entails aligning team efforts with Aramark’s Executional Strategy and motivating staff through incentives that encourage dedication and loyalty. The director is also tasked with maintaining stringent safety and sanitation protocols to provide a safe dining environment for customers and employees alike.
Financially, the director is responsible for implementing strategies to enhance profitability, including monitoring cost controls related to food, beverage, and labor expenses, ensuring the achievement of food and personnel goals, and overseeing P&L statements. Operationally, the director must streamline processes, maintain productivity through effective resource management, and uphold compliance with all relevant policies and regulations, particularly those governing health, safety, and labor practices.
Additionally, the role involves direct client relationship management, understanding client needs, and maintaining communication about operational developments. This includes collaborating with client decision-makers to ensure service quality meets institutional expectations and potentially participating in the sales process to secure and negotiate contracts. The Food Service Operations Director is instrumental in introducing innovative products and services to boost sales and customer retention while managing front-end dining operations and developing sustainable food service plans that align with client values.
Aramark’s commitment to employee growth is demonstrated through investment in leadership development, skills training, and career advancement opportunities, supported by extensive online learning platforms. This role demands a blend of strategic management skills, operational expertise, and customer service excellence to successfully direct food service operations and contribute to Aramark's mission of meaningful impact and exceptional service delivery.
The position of Food Service Operations Director at Aramark is a critical leadership role responsible for managing dining operations that cater to diverse customer tastes and requirements. The Food Service Operations Director plays a key role in designing and implementing effective dining solutions, overseeing food preparation, menu planning, and ensuring an exceptional customer experience. This role requires managing multiple dining facilities where customers can order meals from set menus, ensuring smooth operational flow while adhering to company strategies and safety standards.
In this role, the director leads and supports teams through hiring, evaluating, mentoring, and coaching to foster employee engagement and improve performance. This leadership entails aligning team efforts with Aramark’s Executional Strategy and motivating staff through incentives that encourage dedication and loyalty. The director is also tasked with maintaining stringent safety and sanitation protocols to provide a safe dining environment for customers and employees alike.
Financially, the director is responsible for implementing strategies to enhance profitability, including monitoring cost controls related to food, beverage, and labor expenses, ensuring the achievement of food and personnel goals, and overseeing P&L statements. Operationally, the director must streamline processes, maintain productivity through effective resource management, and uphold compliance with all relevant policies and regulations, particularly those governing health, safety, and labor practices.
Additionally, the role involves direct client relationship management, understanding client needs, and maintaining communication about operational developments. This includes collaborating with client decision-makers to ensure service quality meets institutional expectations and potentially participating in the sales process to secure and negotiate contracts. The Food Service Operations Director is instrumental in introducing innovative products and services to boost sales and customer retention while managing front-end dining operations and developing sustainable food service plans that align with client values.
Aramark’s commitment to employee growth is demonstrated through investment in leadership development, skills training, and career advancement opportunities, supported by extensive online learning platforms. This role demands a blend of strategic management skills, operational expertise, and customer service excellence to successfully direct food service operations and contribute to Aramark's mission of meaningful impact and exceptional service delivery.
Job Requirements
- Minimum of four years of prior experience
- One to three years in a management role
- Experience in the food service industry
- Bachelor’s degree or equivalent
- Strong communication skills
- Ability to build and maintain client and customer relationships
- Proficiency in applying superior customer service standards
- Skill in collaborating with diverse departments
- Ability to handle physical tasks such as lifting up to 50 lbs
- Willingness to stand for extended periods
Job Qualifications
- Minimum of four years of prior experience
- One to three years in a management role
- Experience in the food service industry
- Bachelor’s degree or equivalent
- Strong communication skills
- Ability to build and maintain client and customer relationships
- Proficiency in applying superior customer service standards
- Skill in collaborating with diverse departments
- Ability to handle physical tasks such as lifting up to 50 lbs
- Willingness to stand for extended periods
Job Duties
- Manage support collaborate with and advance teams including hiring evaluating educating mentoring and overseeing performance
- Guarantee that food service operations align with executional strategy
- Conduct coaching sessions to support team understanding of objectives and approaches
- Provide employee incentives to encourage dedication
- Ensure safety and sanitation criteria are maintained at all times
- Identify client needs and communicate operational developments
- Incorporate operational strategies and systems from Aramark
- Implement revenue-boosting strategies and manage cost controls for food beverage and labor
- Monitor and generate P&L statements consistently
- Meet food and personnel goals
- Manage resources to control costs while maintaining quality
- Implement and sustain workforce and food programs
- Increase value through streamlined operations and effective profit stewardship
- Ensure compliance with Operational Excellence principles
- Manage manufacturing distribution and food provision processes
- Promote a safe and supportive environment for clients customers and employees
- Adhere to policies rules and regulations especially safety health and work hours
- Construct and maintain systems for food selection acquisition storage cooking serving and menu enhancement
- Forecast operational components and manage accounting functions
- Ensure sanitation and safety protocols are followed
- Oversee unit staff for production presentation quality control cost management labor oversight and training
- Attract secure advance and retain front-line workers
- Conduct periodic stock assessments
- Comply with ARAMARK governmental and accrediting requirements through record keeping
- Interact with client decision-makers and maintain relationships
- Join sales process and contract discussions
- Explore new product and service options to grow sales and retain loyalty
- Manage front-end dining operations
- Develop and implement food service plans aligned with client values and sustainability goals
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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