Food Service Operations Director

Aramark is a global leader in food and facility management services, serving millions of customers daily across 15 countries through a broad portfolio of tailored solutions. Founded on a strong commitment to service and a collective dedication to making a meaningful impact, Aramark places great emphasis on the well-being of its employees, partners, communities, and the environment. The company is deeply invested in fostering an equitable workplace where every team member is given equal opportunities to thrive, free from discrimination based on race, color, religion, nationality, age, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, and veteran status among other protected characteristics. Aramark’s culture of inclusivity and respect aims to empower individuals to realize their full potential while delivering exceptional food service and facility management solutions that meet the diverse needs of its clients.

The Food Service Operations Director at Aramark plays a pivotal leadership role in managing dining service operations to deliver high-quality meal experiences that satisfy customer needs and expectations. This full-time role involves devising and implementing innovative dining strategies that align with Aramark’s Operational Excellence and Executional Strategy. The Director oversees all facets of food service operations including menu planning, food procurement, production, distribution, and front-end service delivery. A critical component of the role is leading and mentoring a diverse team through recruitment, training, performance management, and motivation to maintain high employee engagement and productivity. By fostering a culture of excellence, safety, and sanitation compliance, the Director ensures that every dining facility operates under strict quality standards and regulatory guidelines.

Financial stewardship is fundamental to the role, with the Director responsible for managing budgets, controlling costs related to food, beverages, and labor, and consistently generating accurate profit and loss statements. The Director uses data-driven insights to forecast operational components, identify discrepancies, and implement corrective actions that improve efficiency and profitability. Furthermore, maintaining strong client relationships by effectively communicating operational progress and aligning services with their expectations is a key focus. The Food Service Operations Director also collaborates closely with client executives, supports sales processes, and explores opportunities for launching new products or services that enhance customer satisfaction and drive business growth.

This role requires a dynamic leader who possesses strong communication skills, exceptional customer service acumen, and the ability to foster collaboration across multiple departments. The Food Service Operations Director must be physically able to handle job demands such as standing for long periods and occasionally lifting up to 50 pounds. Candidates typically hold a bachelor’s degree or equivalent experience and bring a minimum of four years of relevant work experience, including management roles and proven expertise in the food service industry. This position is ideal for someone passionate about food service operations who seeks to make a tangible impact by leading high-performing teams, optimizing operational excellence, and creating memorable dining experiences that resonate with clients' core values and sustainability goals. The role also supports career development through ongoing coaching and training programs offered by Aramark, ensuring continuous growth both for the Director and their teams.