Food Service Operations Director

Euless, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee assistance program

Training and Development

career advancement

Job Description

Aramark is a global leader in food and facilities management services, renowned for delivering innovative solutions to millions of clients across 15 countries. The company’s foundation is built on a strong commitment to service, diversity, and inclusivity, creating meaningful impacts for employees, partners, communities, and the environment. Aramark fosters an equitable work environment where every individual has the opportunity to grow and thrive, regardless of background or personal characteristics. This dedication to equality is reflected in their non-discrimination policy, ensuring fair treatment for all based on race, color, religion, nationality, gender, disability, sexual orientation, military status, or any other protected classification. The company plays an essential role in helping people realize their potential by offering a wide range of career opportunities and developmental programs designed to support continuous growth and success.

The Food Service Operations Director at Aramark holds a critical leadership role focused on devising and implementing dining solutions that meet the diverse tastes and requirements of customers. This position involves managing and supervising dining facilities where customers can order cooked meals from a fixed menu, ensuring that all operations align with Aramark’s high standards and operational strategies. The director is responsible for leading and supporting teams, including hiring, evaluating, mentoring, and coaching, to enhance employee contributions and advance their professional development. They also play a vital role in maintaining safety and sanitation protocols, guaranteeing that operations comply with health standards and regulations.

Additionally, the Food Service Operations Director oversees client relationships by efficiently communicating operational progress and addressing client needs. They are accountable for the financial performance of the food service operations, implementing strategies to boost revenue, control costs related to food, beverages, and labor, and ensuring the consistent production and monitoring of profit and loss statements. Their leadership helps streamline operations, improve productivity, and enhance profitability while adhering to Aramark’s core principles and commitment to sustainability.

The role also requires managing the daily front-end dining operations, coordinating production tasks, managing staff training, and supervising quality control and cost management. The director is instrumental in attracting, securing, and retaining frontline workforce talent, building a collaborative and motivated team. They also facilitate stock assessments and ensure compliance with Aramark’s protocols and governmental regulations. In some cases, the director participates in sales processes and contract negotiations to identify new product opportunities and drive customer loyalty. This position is ideal for professionals with prior management experience within the food service industry who are passionate about leading teams, fostering client relationships, and driving operational excellence.

Job Requirements

Minimum of four years of previous experience
1-3 years of prior experience in a management role
Prior experience in the food service industry
A bachelor’s degree or similar level of expertise
Strong communication skills
Competence in nurturing and preserving meaningful connections with clients and customers
Competence in superior customer service following the Aramark standard service model
Proficiency in sustaining efficient connections with diverse departments
Willingness to handle carry shove and tug objects up to 50 lbs
Willingness to stand continuously for extended periods

Job Qualifications

Minimum of four years of previous experience
1-3 years of prior experience in a management role
Prior experience in the food service industry
A bachelor’s degree or similar level of expertise
Strong communication skills
Competence in nurturing and preserving meaningful connections with clients and customers to promote mutually beneficial business relationships
Competence in exhibiting superior customer service following the Aramark standard service model
Proficiency in sustaining efficient connections with diverse departments to create a united front in food service delivery
Willingness to handle carry shove and tug objects up to 50 lbs
Willingness to stand continuously for extended periods

Job Duties

Manage support collaborate with and advance teams to increase their input including hiring evaluating educating mentoring and overseeing performance
Guarantee that the food service operations are consistent with the executional strategy
Support your team in grasping the objectives that need to be attained and the approaches to be taken through coaching sessions
Provide incentives for employees to encourage their continued dedication to the organization
Guarantee the preservation of safety and sanitation criteria in every aspect of the process
Recognize client necessities and proficiently share updates on operational development
Incorporate the operational strategies and systems employed by Aramark
Implement strategies to boost earnings and oversee fiscal frameworks ensuring effective cost management for food beverages and labor expenses
Confirm the consistent generation and monitoring of p and l statements
Hit the goals for food and personnel objectives
Maintain quality and control costs by managing resources effectively within the set budgetary parameters
Implement and uphold Aramarks program for workforce and food efforts
Increase value through streamlined operations controlled costs and effective profit supervision
Ensure comprehensive compliance with the basic principles of operational excellence covering management of food related activities and labor resources
Manage and oversee the processes related to manufacturing distribution and food provision
Foster a safe and supportive atmosphere for clients customers and employees to interact in
Adhere to all relevant policies rules and regulations particularly those related to safety health and hours of work
Construct and sustain mechanisms and approaches for the selection acquisition storage cooking serving and menu enhancement of comestibles
Generate operational component forecasts and provide insights on any discrepancies
Make sure that sanitation and safety protocols are adequately followed in respective zones
Lead and manage unit staff to coordinate production tasks merchandise presentation quality control procedures cost management protocols labor oversight and staff training programs
Attract secure advance and sustain front line workforce
Carry out periodic stock assessments
Comply with aramark governmental and accrediting agency requirements through proper record keeping
Interact with client decision makers and ensure robust client and customer relationships at all echelons of the client institution
May join in the sales process and talks regarding contracts
Explore options for introducing new products and services that help in growing sales and retaining a loyal customer base
Handle the front end operations of the dining operation
Develop and execute food service blueprints that are aligned with the clients core principles and aspirations promoting sustainability