Food Service Operations Director

Aramark is a global leader in food and facility management services, dedicated to delivering exceptional experiences to millions of clients across various industries and locations. With a firm commitment to service, inclusivity, and sustainability, Aramark operates in 15 countries, providing diverse employment opportunities and fostering an environment that champions equal treatment for every individual regardless of race, color, religion, or other protected characteristics. The company values the growth and development of its workforce by investing in comprehensive training, leadership development, and continuous learning platforms, ensuring its team members are empowered to achieve their full potential. Aramark’s culture is rooted in service excellence and active collaboration with its employees, partners, and communities to make meaningful and positive impacts.

The Food Service Operations Director role at Aramark is a critical leadership position responsible for designing, implementing, and managing dining solutions that meet customer preferences and operational requirements effectively. This position entails overseeing dining facilities where customers can order cooked meals from a set menu, ensuring operations align with Aramark's Executional Strategy. The Director leads and develops teams through hiring, mentoring, and performance management, aiming to increase employee engagement and productivity while promoting safety and sanitation standards. Financial oversight is a key aspect of the role, including managing budgets, controlling food, beverage, and labor costs, and consistently generating profit and loss statements. The Director also plays a vital role in client relationship management, ensuring excellent communication and service quality that supports customer loyalty and satisfaction.

Moreover, the Food Service Operations Director drives operational excellence by streamlining processes, enhancing productivity, and maintaining compliance with all safety, health, and regulatory standards. They oversee manufacturing, distribution, and food provision processes, lead stock assessments, and ensure thorough record-keeping to meet Aramark and governmental requirements. This role also requires active participation in sales discussions, exploring opportunities to introduce innovative products and services that grow revenue and retain clientele. Supporting sustainability initiatives aligned with client values is integral to the role, further illustrating Aramark's commitment to responsible operations. Candidates for this position must bring substantial experience in food service management alongside strong communication and customer service skills. The role demands a hands-on approach, including standing for extended periods and occasional manual handling of objects up to 50 lbs. This full-time position offers a dynamic and rewarding work environment within a reputable organization that values diversity, professional growth, and operational excellence.