Food Service Manager

Hy-Vee is a well-established supermarket chain known for its commitment to providing excellent customer service and innovative product offerings. With a strong presence in the Midwest, Hy-Vee operates stores that provide a wide range of groceries, fresh foods, and food service operations. The company prides itself on creating a supportive work environment where employees are valued and encouraged to contribute their best. Hy-Vee's promise of "a helpful smile in every aisle" highlights the company’s focus on customer engagement and satisfaction. This positive and customer-focused culture has helped Hy-Vee maintain a loyal customer base and a reputation as a leading grocery retailer.

The Food Service Manager position at Hy-Vee's Market Grille department plays a pivotal role in ensuring that customers receive prompt, friendly, and efficient service. This non-exempt role involves overseeing several specialty food departments including Chinese, Italian, Restaurant, and Kitchen sections within the Market Grille. The Food Service Manager is responsible for maintaining high standards of food quality, inventory control, and workplace cleanliness while ensuring that the work environment promotes teamwork and professionalism. This leadership position reports to several higher-level store managers including the District Store Director and Store Manager and supervises a diverse team of department managers, chefs, and kitchen staff. The role requires a dedication to customer satisfaction, food safety, and operational efficiency.

The Food Service Manager assists in planning menus and food purchases to balance quality and cost, controls food portioning to minimize waste, and ensures that all food presentation meets Hy-Vee's quality standards. This role also coordinates marketing efforts and advertising for special restaurant functions. The successful candidate must be proactive in addressing customer concerns, maintaining compliance with health and safety regulations, and ensuring staff adherence to sanitation protocols. Hy-Vee values this role for its integral contribution to customer experience and business profitability.

In addition to supervising and training food service personnel, the Food Service Manager manages daily operations such as reviewing production schedules, ensuring product rotation in food cases, and overseeing equipment maintenance and repair. The position caters to a fast-paced environment where physical activity, including lifting and standing for extended periods, is common. A background in food service or similar experience is essential, along with a commitment to upholding Hy-Vee’s core competencies such as partnerships, a growth mindset, and professionalism. This role offers a rewarding opportunity for an individual who thrives in a customer-centric, team-oriented food service management environment and who is ready to help reinforce Hy-Vee’s reputation for quality and service excellence.