Food Service Manager - (Expired Job)

Hy-Vee is a well-established grocery store chain in the United States known for its commitment to customer service and community engagement. With a broad range of products and services, Hy-Vee strives to create a welcoming shopping experience by delivering "a helpful smile in every aisle." The company emphasizes employee engagement and teamwork as key drivers for its customer service standard and overall success. Hy-Vee has cultivated a reputation for quality, reliability, and innovation in the food retail and service industry, consistently aiming to meet diverse customer needs through its wide array of fresh and convenient products.

The Food Service Manager plays a pivotal role within the Market Grille department of Hy-Vee. This exempt-level position involves managing customer service operations to ensure the provision of prompt, efficient, and friendly assistance. The Food Service Manager supports food service department managers by overseeing the freshness, quality, and presentation of food products, maintaining competitive retail pricing, and fostering a pleasant, professional environment for both customers and staff. This role demands a hands-on leader who can effectively manage diverse teams including department managers, chefs, service staff, and night food service employees.

The Food Service Manager is responsible for ensuring customer satisfaction through direct interaction and support, including greeting customers warmly, assisting them in finding products, and addressing any concerns or special requests with patience and care. The position requires actively monitoring food preparation and display, maintaining cleanliness and sanitation according to food safety guidelines, and ensuring compliance with health and safety standards. The manager also plays a strategic role in inventory control, menu planning with chefs, cost estimation, and promotional activities. Supervisory duties include hiring, training, scheduling, and evaluating food service personnel while upholding high standards in employee relations and professionalism.

This role involves collaboration with multiple management personnel to coordinate marketing efforts, advertising, and special restaurant functions. Additionally, the manager handles equipment maintenance coordination and investigates any complaints related to food quality or service. The position necessitates working night and weekend shifts, contributing to a dynamic and fast-paced environment.

Hy-Vee encourages applicants who thrive in a customer-focused, results-oriented atmosphere and possess a growth mindset and professionalism. Prospective employees should be ready to engage with customers and colleagues positively and uphold the company’s reputation for quality food service and hospitality. Employment is contingent upon passing a pre-employment drug screen, reinforcing the company’s standard for a safe and dependable work environment.