Food Service Manager

Job Overview

Job Description

Aramark is a global leader in food service, facilities management, and uniform services, proudly serving millions of guests every day across 15 countries. With a strong commitment to service excellence and sustainability, Aramark strives to make a positive impact on its employees, customers, communities, and the planet. The company's mission is rooted in providing equal employment opportunities and fostering an inclusive and supportive work environment where every employee can thrive. Aramark believes that a fulfilling career should develop individual talents, fuel passions, and empower professional growth. The company offers a dynamic work environment where employees are encouraged to embrace challenges, grow in their roles, and contribute meaningfully to the organization and society at large.

The Food Service Manager position at Aramark is a pivotal management role responsible for developing and implementing innovative dining solutions that meet the diverse needs and tastes of customers. This role involves overseeing and managing dining operations where customers order prepared foods from a menu, ensuring an exceptional food service experience. The Food Service Manager leads the front of the house operations in cafeterias or residential dining facilities, working closely with the Food Service Director to coordinate food service activities and deliver high-quality finished products to customers. This position requires a leader who can effectively engage and develop team members using Aramark's coaching model, driving team performance to meet both client and company objectives.

Key responsibilities include maintaining safety and sanitation standards in all operations, managing financial performance through budget oversight and profit management, and fostering strong client relationships by identifying client needs and communicating operational progress. The Food Service Manager is also accountable for ensuring productivity and efficiency by controlling costs, meeting food and labor initiatives, and training the team to uphold operational excellence fundamentals. The role necessitates excellent interpersonal skills to maintain effective working relationships across departments and sustain a unified food service experience for all customers.

This is a management role that demands flexibility and dedication, as job duties may evolve to meet the needs of the business. Candidates should be prepared for hands-on involvement, including occasional lifting and standing for extended periods. Aramark offers a supportive environment where employees' efforts are recognized, and commitment to high standards in food service is rewarded. Overall, this role is ideal for professionals passionate about managing dining operations, improving customer satisfaction, and contributing to a reputable global organization's success.

Job Requirements

  • Requires at least 1 year of experience
  • Requires at least 1 year of experience in a management role
  • Bachelor's degree or equivalent experience preferred
  • Ability to maintain effective client and customer rapport
  • Strong interpersonal skills
  • Ability to demonstrate excellent customer service
  • Ability to maintain effective working relationships with other departments
  • Requires occasional lifting, carrying, pushing, and pulling up to 50 lb
  • Must be able to stand for extended periods of time

Job Qualifications

  • Requires at least 1 year of experience
  • Requires at least 1 year of experience in a management role
  • Bachelor's degree or equivalent experience preferred
  • Strong interpersonal skills
  • Ability to maintain effective client and customer rapport for mutually beneficial business relationships
  • Ability to demonstrate excellent customer service using Aramark's standard service model
  • Ability to maintain an effective working relationship with other departments to a unified food service experience for all customers

Job Duties

  • Use Aramark's coaching model to engage and develop team members to their fullest potential
  • Reward and recognize employees
  • Ensure individual and team performance meets objectives and client expectations
  • Plan and lead daily team briefings
  • Ensure safety and sanitation standards in all operations
  • Identify client needs and communicate operational progress
  • Ensure the completion and maintenance of P&L statements

Job Criteria

Experience

Mid Level (3-7 years)


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