Food Service Manager

Job Overview

Job Description

Aramark is a global leader in food service, facilities management, and uniform services, proudly serving millions of guests every day across 15 countries. Rooted deeply in a culture of service, Aramark’s mission is to do great things for its employees, partners, communities, and our planet. The company believes in providing equal employment opportunities, fostering an inclusive environment where all employees are free to contribute and grow regardless of race, gender, age, or other protected characteristics. At Aramark, a career is not just a job but a journey of developing talents, fueling passions, and empowering professional growth. Their commitment to innovation and excellence makes them a preferred place to work for those seeking a rewarding and engaging career in the food service industry.

The Food Service Manager position at Aramark is a pivotal management role responsible for overseeing and enhancing dining operations, where customers order prepared meals from a menu. This position requires a dedicated individual capable of developing and implementing dining solutions tailored to meet diverse customer needs and tastes. The role focuses heavily on leadership, operational excellence, client relationship management, financial performance, productivity, and compliance to safety and sanitation standards.

As a Food Service Manager, you will engage with the team using Aramark’s coaching model to unlock the full potential of each team member. Your leadership will involve planning daily briefings, recognizing and rewarding outstanding performance, and ensuring that both individual and team goals align with client expectations. You will serve as a crucial link between the clients and team members, identifying client needs and communicating operational progress to maintain strong partnerships.

Financial stewardship is a key aspect of this role, where you will be responsible for managing profit and loss statements, achieving client and company financial targets, and utilizing company systems and performance metrics to optimize operational margins. Your ability to lead efficient and cost-effective operations, maintain food and labor initiatives, and supervise production quality and control will contribute significantly to Aramark’s continued success.

Compliance with all applicable safety, health, wage, and hour regulations is essential to create a safe environment for employees, clients, and customers alike. Additionally, the Food Service Manager will collaborate closely with the Food Service Director to lead front-of-house operations in dining venues such as cafeterias and residential dining facilities, ensuring an exceptional dining experience for all customers.

The position requires someone who can cope with physical demands such as lifting up to 50 pounds and standing for extended periods of time, reflecting the hands-on nature of this role. By joining Aramark as a Food Service Manager, you become part of a company that values integrity, teamwork, and innovation while offering opportunities for career advancement and personal growth in a supportive and dynamic environment.

Job Requirements

  • Requires at least 1 year of experience
  • Requires at least 1 year of experience in a management role
  • Bachelor's degree or equivalent experience preferred
  • Strong interpersonal skills
  • Ability to maintain effective client and customer rapport for mutually beneficial business relationships
  • Ability to demonstrate excellent customer service using Aramark's standard service model
  • Ability to maintain an effective working relationship with other departments to a unified food service experience for all customers
  • Requires occasional lifting, carrying, pushing, and pulling up to 50 lb
  • Must be able to stand for extended periods of time

Job Qualifications

  • Requires at least 1 year of experience
  • Requires at least 1 year of experience in a management role
  • Bachelor's degree or equivalent experience preferred
  • Strong interpersonal skills
  • Ability to maintain effective client and customer rapport for mutually beneficial business relationships
  • Ability to demonstrate excellent customer service using Aramark's standard service model
  • Ability to maintain an effective working relationship with other departments to a unified food service experience for all customers
  • Requires occasional lifting, carrying, pushing, and pulling up to 50 lb
  • Must be able to stand for extended periods of time

Job Duties

  • Use Aramark's coaching model to engage and develop team members to their fullest potential
  • Reward and recognize employees
  • Ensure individual and team performance meets objectives and client expectations
  • Plan and lead daily team briefings
  • Ensure safety and sanitation standards in all operations
  • Identify client needs and communicate operational progress
  • Ensure the completion and maintenance of P&L statements
  • Deliver client and company financial targets
  • Adopt all Aramark processes and systems, understand performance metrics, data, order and inventory trends
  • Educate teams on key levers to improve margins
  • Bring value through efficient operations, appropriate cost controls, and profit management
  • Follow the Operational Excellence fundamentals by meeting and maintaining food and labor initiatives
  • Ensure entire team is trained and able to implement
  • Supervise team regarding production, quality and control
  • Maintain a safe and healthy environment for clients, customers and employees
  • Follow all applicable policies, rules and regulations, including but not limited to those relating to safety, health, wage and hour
  • Lead the front of the house of the dining operation (Cafeteria/ Residential Dining Facility) in conjunction with the Food Service Director
  • Plan, direct, and coordinate food service activities in order to deliver a finished product to the customer

Job Criteria

Experience

Mid Level (3-7 years)


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