Food Service Manager

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $70,000.00 - $90,000.00
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Work Schedule

Standard Hours
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Benefits

Dental Insurance
Health Insurance
Disability insurance
Vision Insurance
Parental leave

Job Description

Aramark is a global leader in providing food services, facilities management, and uniforms to millions of customers in various sectors including education, healthcare, business, and sports arenas. Operating in 15 countries worldwide, Aramark is committed to delivering exceptional service and creating seamless, enjoyable experiences for clients and customers alike. The company emphasizes a workplace culture rooted in service, inclusivity, and professional growth, striving to build partnerships that foster convenience, consistency, and excellence. Through its Workplace Experience Group, Aramark serves diverse business portfolios with tailored solutions that encompass everything from breakroom services to boardroom catering, ensuring each client benefits from a unique and high-quality food service experience.

The Food Service Manager role within Aramark represents a pivotal management position responsible for overseeing and optimizing dining operations where customers order prepared foods from a menu. This role demands a blend of leadership, operational acumen, customer service expertise, and financial management skills. The Food Service Manager will develop and implement dining solutions that align with customer tastes and needs while ensuring that operations run smoothly, cost-effectively, and in compliance with safety and health standards. This is a salaried position with a compensation range from $70,000 to $90,000, underscoring the importance and responsibility of the role.

In this role, the manager will lead and develop a team using Aramark's coaching model, driving engagement and maximizing team potential. The manager plans and directs daily operations with an eye toward quality control, cost management, and delivering outstanding customer experiences. They will work closely with clients to identify their needs and provide progress updates, fostering strong client relationships. The position requires the manager to maintain financial performance metrics including profit and loss statements, help set and achieve financial targets, and educate their team on performance drivers to boost margins. Operational excellence is a key focus area, including managing food safety, sanitation, labor initiatives, and compliance with all applicable laws and regulations.

The Food Service Manager also plays an essential role in managing the front of the house operations of dining environments such as cafeterias or residential dining facilities in collaboration with Food Service Directors. This includes overall food service activity coordination, ensuring the delivery of finished food products that meet quality standards and customer expectations. The manager must be capable of handling the physical demands of the job, including occasional lifting up to 50 pounds and standing for extended periods.

Aramark offers full comprehensive benefits including medical, dental, vision, retirement plans like 401(k), paid parental leave, disability coverage, and other work-life balance resources. The company promotes equal employment opportunities and welcomes candidates from diverse backgrounds, committed to legal hiring practices and inclusivity in the workplace. This position has no predetermined application window and will remain open until a suitable candidate is selected.

Overall, the Food Service Manager position at Aramark presents a challenging and rewarding opportunity for someone passionate about food service management, operational leadership, customer service excellence, and team development in a dynamic global company environment. Candidates should be ready to embrace a role that is vital to the success of dining operations and the satisfaction of clients and customers, contributing positively to the broader mission and values of Aramark.

Job Requirements

  • At least 1 year of experience
  • At least 1 year of experience in a management role
  • Bachelor's degree or equivalent experience preferred
  • Strong interpersonal skills
  • Ability to maintain effective client and customer rapport
  • Ability to demonstrate excellent customer service
  • Ability to maintain effective working relationships with other departments
  • Ability to occasionally lift, carry, push, and pull up to 50 pounds
  • Ability to stand for extended periods

Job Qualifications

  • Requires at least 1 year of experience
  • Requires at least 1 year of experience in a management role
  • Bachelor's degree or equivalent experience preferred
  • Strong interpersonal skills
  • Ability to maintain effective client and customer rapport for mutually beneficial business relationships
  • Ability to demonstrate excellent customer service using Aramark's standard service model
  • Ability to maintain an effective working relationship with other departments to a unified food service experience for all customers
  • Requires occasional lifting, carrying, pushing, and pulling up to 50 lb
  • Must be able to stand for extended periods of time

Job Duties

  • Use Aramark's coaching model to engage and develop team members to their fullest potential
  • Reward and recognize employees
  • Ensure individual and team performance meets objectives and client expectations
  • Plan and lead daily team briefings
  • Ensure safety and sanitation standards in all operations
  • Identify client needs and communicate operational progress
  • Ensure the completion and maintenance of P&L statements
  • Deliver client and company financial targets
  • Adopt all Aramark processes and systems, understand performance metrics, data, order and inventory trends
  • Educate teams on key levers to improve margins
  • Bring value through efficient operations, appropriate cost controls, and profit management
  • Follow the Operational Excellence fundamentals by meeting and maintaining food and labor initiatives
  • Ensure entire team is trained and able to implement
  • Supervise team regarding production, quality and control
  • Maintain a safe and healthy environment for clients, customers and employees
  • Follow all applicable policies, rules and regulations, including but not limited to those relating to safety, health, wage and hour
  • Lead the front of the house of the dining operation (cafeteria/residential dining facility) in conjunction with the Food Service Director
  • Plan, direct, and coordinate food service activities in order to deliver a finished product to the customer

Job Criteria

Experience

Mid Level (3-7 years)


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