Job Overview
Job Description
Aramark is a global leader in food service, facilities management, and uniform services, proudly serving millions of guests every day across 15 countries worldwide. Rooted deeply in service and united by a shared purpose, Aramark is committed to delivering exceptional experiences that enrich and nourish communities, workplaces, schools, and sports venues. With a steadfast mission to do great things for employees, partners, communities, and the planet, the company embodies values of inclusivity, innovation, and integrity. Aramark offers a career environment that fosters talent development, fuels passions, and supports professional growth. This dedication to employee empowerment ensures that each individual, regardless of background or status, has equal opportunities to thrive and contribute to the company’s ongoing success.
Within Aramark, the Portfolio Group operates under the Workplace Experience Group umbrella, uniquely tailored to deliver seamless and signature hospitality solutions that span from the breakroom to the boardroom. The team’s ethos focuses on creating convenience, consistency, and excellence through customized services to meet the distinct needs of diverse business portfolios. This group builds strong partnerships that innovate and break traditional molds in food service delivery, ensuring elevated customer satisfaction and operational excellence.
The Food Service Manager role is a critical management position within this innovative environment. Responsible for developing and implementing effective dining solutions, the Food Service Manager oversees daily dining operations where customer satisfaction is prioritized, and prepared foods are offered through various menus. The role demands a strong leader who can engage, train, and motivate their team using Aramark’s coaching model to enhance individual and group potential. By fostering a culture of recognition and reward, the manager ensures that both team performance and client expectations are consistently met or exceeded. Safety and sanitation are fundamental operational pillars within this position, guaranteeing that the dining environment remains hygienic and safe for all stakeholders.
This manager’s scope includes maintaining strong client relationships by identifying customer needs and transparently communicating progress related to operational goals. Financial stewardship is equally vital, with responsibilities that include overseeing profit and loss statements, achieving financial targets, and continuously educating teams on performance metrics and cost control strategies to optimize margins. Productivity is enhanced through operational excellence, where food and labor initiatives are met to drive overall efficiency, and training is prioritized to keep the team fully capable of delivering quality service and product consistency.
Compliance with all applicable policies, including safety, health regulations, wage, and hour laws, underscores this role’s commitment to creating a secure and lawful working environment. Additional responsibilities feature leading the front-of-house dining operations alongside the Food Service Director, orchestrating food service activities from planning to final product delivery. This multifaceted position requires not only managerial expertise but also physical stamina, as duties may involve occasional lifting, carrying, and extended periods of standing.
Joining Aramark means embracing a dynamic and evolving role where new skills are constantly developed, and job duties may shift to meet changing business needs. Employment with Aramark offers more than just a job; it’s a pathway to grow professionally, contribute meaningfully to client experiences, and be part of a company that values diversity, equity, and inclusion. The Food Service Manager position offers an exciting opportunity to lead a dedicated team while driving excellence in food service operations within a globally respected organization.
Within Aramark, the Portfolio Group operates under the Workplace Experience Group umbrella, uniquely tailored to deliver seamless and signature hospitality solutions that span from the breakroom to the boardroom. The team’s ethos focuses on creating convenience, consistency, and excellence through customized services to meet the distinct needs of diverse business portfolios. This group builds strong partnerships that innovate and break traditional molds in food service delivery, ensuring elevated customer satisfaction and operational excellence.
The Food Service Manager role is a critical management position within this innovative environment. Responsible for developing and implementing effective dining solutions, the Food Service Manager oversees daily dining operations where customer satisfaction is prioritized, and prepared foods are offered through various menus. The role demands a strong leader who can engage, train, and motivate their team using Aramark’s coaching model to enhance individual and group potential. By fostering a culture of recognition and reward, the manager ensures that both team performance and client expectations are consistently met or exceeded. Safety and sanitation are fundamental operational pillars within this position, guaranteeing that the dining environment remains hygienic and safe for all stakeholders.
This manager’s scope includes maintaining strong client relationships by identifying customer needs and transparently communicating progress related to operational goals. Financial stewardship is equally vital, with responsibilities that include overseeing profit and loss statements, achieving financial targets, and continuously educating teams on performance metrics and cost control strategies to optimize margins. Productivity is enhanced through operational excellence, where food and labor initiatives are met to drive overall efficiency, and training is prioritized to keep the team fully capable of delivering quality service and product consistency.
Compliance with all applicable policies, including safety, health regulations, wage, and hour laws, underscores this role’s commitment to creating a secure and lawful working environment. Additional responsibilities feature leading the front-of-house dining operations alongside the Food Service Director, orchestrating food service activities from planning to final product delivery. This multifaceted position requires not only managerial expertise but also physical stamina, as duties may involve occasional lifting, carrying, and extended periods of standing.
Joining Aramark means embracing a dynamic and evolving role where new skills are constantly developed, and job duties may shift to meet changing business needs. Employment with Aramark offers more than just a job; it’s a pathway to grow professionally, contribute meaningfully to client experiences, and be part of a company that values diversity, equity, and inclusion. The Food Service Manager position offers an exciting opportunity to lead a dedicated team while driving excellence in food service operations within a globally respected organization.
Job Requirements
- requires at least 1 year of experience
- requires at least 1 year of experience in a management role
- bachelor's degree or equivalent experience preferred
- strong interpersonal skills
- ability to maintain effective client and customer rapport for mutually beneficial business relationships
- ability to demonstrate excellent customer service using aramark's standard service model
- ability to maintain an effective working relationship with other departments to a unified food service experience for all customers
- requires occasional lifting, carrying, pushing, and pulling up to 50 lb
- must be able to stand for extended periods of time
Job Qualifications
- requires at least 1 year of experience
- requires at least 1 year of experience in a management role
- bachelor's degree or equivalent experience preferred
- strong interpersonal skills
- ability to maintain effective client and customer rapport for mutually beneficial business relationships
- ability to demonstrate excellent customer service using aramark's standard service model
- ability to maintain an effective working relationship with other departments to a unified food service experience for all customers
- requires occasional lifting, carrying, pushing, and pulling up to 50 lb
- must be able to stand for extended periods of time
Job Duties
- use aramark's coaching model to engage and develop team members to their fullest potential
- reward and recognize employees
- ensure individual and team performance meets objectives and client expectations
- plan and lead daily team briefings
- ensure safety and sanitation standards in all operations
- identify client needs and communicate operational progress
- ensure the completion and maintenance of p&l statements
- deliver client and company financial targets
- adopt all aramark processes and systems, understand performance metrics, data, order and inventory trends
- educate teams on key levers to improve margins
- bring value through efficient operations, appropriate cost controls, and profit management
- follow the operational excellence fundamentals by meeting and maintaining food and labor initiatives
- ensure entire team is trained and able to implement
- supervise team regarding production, quality and control
- maintain a safe and healthy environment for clients, customers and employees
- follow all applicable policies, rules and regulations, including but not limited to those relating to safety, health, wage and hour
- lead the front of the house of the dining operation (cafeteria residential dining facility) in conjunction with the food service director
- plans, directs, and coordinates food service activities in order to deliver a finished product to the customer
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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